Desktop Support Technician - II

The role of a Helpdesk Support Tech II, is to provide on-site technical support assistance by in-person access to our client in Van Nuys (3) days and Chino Hills (1) day locations.

• Helpdesk Support Tech will provide on-site help to clients, and remote if the client is working at other locations.
• Tech receives and follows up on open tickets, responds, and troubleshoots client’s problems and concerns.
• Must be able to use their professional knowledge to resolve problems involving hardware and microcode issues.
• Must be able to use practical knowledge of the clients operating system (ServiceNow), application programs, and network topology.
• Strong aptitude in O.S. Repairs, Servers, Switches, Routers, Spyware removal, virus removal, hardware, upgrades, and VPN., * Able to identify and organize tickets according to priority.
• Assist with fieldwork as requested.
• Sets and loads computer equipment with required items and prepares computer equipment for operation.
• Operates computer for purpose of providing information to requesting clients and/or engineers.
• Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor.
• Performs task necessary to prepare computer-provided information for delivery to requesting clients.
• Assists managers with client projects
• Must maintain confidentiality.
• Maintains logs of all worked preformed and processed, and updates service tickets with thorough notes .

• Knowledge of switches and routers connection and setup
• Knowledge of and aptitude for Exchange, Group Policy Object, Active directory, Office 365, & Azure
• Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions.
• Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities.
• Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions.
• Ability to set up printers & trouble shoot
• Ability to communicate problems with supervisors or team members as they become known.
• Having basic minor networking
• Ability to walk and stand for a long period of times without issues.
• Ability to provide customer with outstanding customer care and service at all times., * Associate degree or equivalent combination of education, certifications, and or experience is required.
• Certificate on CompTIA A+ or CompTIA Network+
• 5+ years of related technical leadership experience in a help desk environment supporting desktop, Network and Microsoft systems., * Will you be able to travel in the Los Angeles area to other client’s locations?
• Are you a US Citizen?

Education:

• Associate (Preferred)

Experience:

• password reset: 5 years (Preferred)
• Active Directory: 5 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Sage Network Inc., has been in business for 20+ years and is committed to providing quality service and resolving all IT issues to our clients. The corporate office is located in beautiful Camarillo, CA. and we are looking to place a candidate with our clients offices.