Help Desk Technician

As a Help Desk Technician, you will assist the IT department with the deployment, support, and maintenance of the City’s computer equipment and software. This role serves as the first point of contact for internal city staff, fielding incoming technical requests via telephone and email. The ideal candidate will combine strong technical troubleshooting skills with excellent customer service to provide timely, courteous, and effective problem resolution across all city departments.

• Associate’s degree or technical degree in information systems, computer science, networking, or related field from an accredited school or university.

• (2) Two to (3) Three years of directly related experience is preferred.

• background).Must be able to work independently without supervision.
• Valid Texas Class C Driver’s License with an acceptable driving record.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance, We offer great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Account (FSA), TMRS, and voluntary 457 retirement savings, in addition to Paid Time Off. Apply today and become a key player in the city’s growth and development journey!