Enterprise Architecture Governance - ServiceNow Solution Engineer, AVP

The Enterprise Architecture Governance team is seeking a ServiceNow engineer to support the design, implementation, automation, and continuous improvement of governance processes, workflows, and reporting across the firm’s Enterprise Architecture ecosystem., Additionally, the role will contribute to AI-driven process improvements by leveraging ServiceNow AI and Microsoft Copilot to enhance efficiency, generate insights, and enable a more data-driven, scalable governance model aligned with regulatory and risk requirements., 1. ServiceNow Development & Engineering

• Design, build, and maintain ServiceNow APM solutions, including application onboarding, lifecycle management, and compliance tracking
• Configure and extend data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines
• Develop scripts (Business Rules, Client Scripts, Script Includes) and automations using Flow Designer
• Build integrations using REST APIs and IntegrationHub
• Create dashboards and performance analytics for application portfolio visibility, lifecycle tracking, and risk insights
• Ensure scalable, high-performing, and maintainable platform solutions

1. Enterprise Architecture Governance Enablement * Support governance processes such as onboarding workflows, ARB reviews, and stage-gated approvals * Maintain application inventory, ownership, and classification data * Contribute to initiatives including application rationalization, lifecycle tracking, and standards compliance * Partner with architecture, IAM, risk, and control teams to ensure accurate data and audit readiness

2. Automation, AI & Process Optimization * Identify and implement automation opportunities using ServiceNow, Flow Designer, and Power Platform tools * Leverage Microsoft Copilot and ServiceNow AI to generate insights, summaries, and workflow improvements * Enable intelligent analysis of APM and CMDB data for better decision-making * Enhance governance processes through automated validations, notifications, and reporting * Balance innovation with strong governance, auditability, and platform standards

3. Stakeholder Engagement & Documentation * Collaborate with stakeholders to gather requirements and drive adoption of governance solutions * Translate business needs into technical requirements and user stories * Maintain documentation, reporting artifacts, and data definitions * Support governance meetings and ongoing process improvements

This role is ideal for a hands-on ServiceNow developer with strong analytical skills and experience in enterprise architecture, application portfolio management (APM), or technology governance. The engineer will maintain and enhance ServiceNow-based solutions, improve data quality, and automate governance activities while partnering with stakeholders across architecture, risk, operations, and product teams., * 4-6 years of experience in ServiceNow development, APM, enterprise architecture, or governance-related roles

• Hands-on experience delivering end-to-end ServiceNow solutions
• Experience with workflows, reporting, and structured data in regulated environments
• Strong collaboration across cross-functional teams (architecture, development, risk, operations)

Technical Skills:

• Strong ServiceNow expertise (APM, CMDB, scripting, Flow Designer, integrations)
• Proficiency in JavaScript; familiarity with SQL or other scripting tools is a plus
• Experience with dashboards, reporting, and performance analytics
• Understanding of platform governance and SDLC practices

Preferred:

• ServiceNow certifications (CSA, CAD)
• Experience with Power Platform and Microsoft Copilot
• Knowledge of frameworks such as TOGAF, ITIL, or CSDM
• Experience in financial services or other regulated industries

Education:

*Bachelor’s degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

“Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.”

The typical base pay range for this role is as follows:

• New York / New Jersey: $125k - $160k

depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

Our hybrid work schedule is four days on-site and work remotely one day per week.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.