ServiceNow Enterprise Architect

We are seeking an experienced ServiceNow Enterprise Architect to support the assessment, design, and optimization of ServiceNow Enterprise Architecture, Demand Management, and Common Service Data Model (CSDM) capabilities within a large enterprise environment., ServiceNow Enterprise Architecture & CSDM

• Assess current ServiceNow Enterprise Architecture capabilities and CSDM alignment.
• Review and provide recommendations related to Business Applications, Business Capabilities, Service Instances, Technical Services, Software Models, and related architecture records.
• Identify configuration gaps, data quality risks, governance concerns, and platform optimization opportunities.
• Recommend improvements to architecture processes, data models, and reporting capabilities.

Demand Management & Intake Process Design

• Design and document an end-to-end technology demand intake process using ServiceNow Demand Management.
• Define demand lifecycle stages, required intake fields, review criteria, approval workflows, and routing procedures.
• Create sustainable, auditable processes that support future automation and operational maturity.
• Develop SOPs, process maps, decision trees, and governance documentation.

Architecture Governance & Technical Review

• Support architecture review and governance processes for new technology and service requests.
• Define screening, prioritization, review criteria, stakeholder involvement, and disposition procedures.
• Establish processes for documenting technical recommendations, risks, approvals, objections, reuse opportunities, and decisions.
• Ensure review outcomes are captured through demand records, tasks, dashboards, and decision tracking mechanisms.

Stakeholder Engagement

• Facilitate workshops and working sessions with business and technical stakeholders.
• Gather requirements and drive consensus across multiple teams.
• Deliver knowledge transfer sessions, documentation, and recommendations for ongoing adoption and governance.

This individual will partner with architecture, technology, and business stakeholders to evaluate current-state ServiceNow architecture, improve demand intake and governance processes, and establish scalable frameworks for technical review, prioritization, and decision management. The ideal candidate has experience with ServiceNow Strategic Portfolio Management (SPM), Enterprise Architecture, Application Portfolio Management (APM), Demand Management, and architecture governance practices., * 5+ years of experience with ServiceNow architecture, governance, and process design.

• Hands-on experience with:
• ServiceNow Enterprise Architecture
• Strategic Portfolio Management (SPM)
• Demand Management
• Application Portfolio Management (APM)
• Common Service Data Model (CSDM)
• IT Service Management (ITSM)
• Experience developing intake workflows, governance processes, approval frameworks, and review board procedures.
• Strong understanding of business application modeling, service modeling, and enterprise architecture principles.
• Experience creating dashboards, reporting solutions, and decision management processes.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• Experience with ServiceNow Strategic Portfolio Management (SPM)
• Enterprise Architecture governance experience
• Experience supporting Architecture Review Boards (ARB) or Architecture Round Tables (ART)

Deliverables

• Enterprise Architecture and CSDM assessment with recommendations.
• Documented demand intake process and operating procedures.
• Architecture review and governance framework.
• ServiceNow configuration and data model recommendations.
• User acceptance testing (UAT) and scenario testing support.
• Knowledge transfer, training materials, and final roadmap recommendations.

3.73.7 out of 5 stars Remote $70 - $80 an hour - Contract, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay: $70.00 - $80.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.