Desktop Support Technician

• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.
• Installation of software on corporate machines.
• Responds to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Assists clients in connecting to corporate wired/wireless networks on personal devices.
• Maintains service records of work performed.
• Other duties as assigned.

Crye-Leike® Information Technology is seeking a full-time Desktop Support Technician in Memphis, TN. This position requires candidate to be able to work independently with minimal supervision., * At least two year hands-on experience with PC hardware/software troubleshooting.

• Experience with LAN/WAN troubleshooting and/or telephone systems is a required.
• A+ Certification preferred.
• Experience with ShoreTel/Mitel telecommunications systems a plus.
• Excellent customer service and communication skills (verbal and written).
• Ability to successfully multi-task and understand how to prioritize work.
• Applicants will be tested for proficiency.

Job Type: Full-time, * LAN/WAN troubleshooting: 2 years (Required)

• PC hardware/software troubleshooting: 2 years (Required)

License/Certification:

• CompTIA A+ (Preferred)
• A+ Certification (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance