End User Computing Analyst

We are seeking a proactive and customer focused Service Desk Analyst (End User Computing Analyst) to join our global Technology Team in Uxbridge.

Please note you will be required to work onsite 4 -5 days a week, between the hours of 08.00 - 18.00 on a rotating shift pattern.

In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira., * Monitor the Service Desk queue within Jira, reassigning tickets where required

• Troubleshoot, diagnose and fix faulty user equipment and operating systems
• Resolving a high percentage of incidents at first point of contact, following knowledge base articles
• Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles
• Liaise with third party software and hardware suppliers

• Experience working within a service desk role / environment before
• Understanding of ITIL principles - desirable
• Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams
• Working knowledge of desktop technologies, including Windows and Active Directory
• Previous experience working with a ITSM tool before, ideally Jira
• Basic knowledge of Web Application management
• Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries

JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world’s most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.

Our vision. Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our JATO colleagues are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results.