IT Field Engineer, POS

IDR is seeking a IT Field Engineer, POS to join one of our top clients for an opportunity supporting retail locations in Middle Tennessee. This role involves hands-on technical support and maintenance of POS systems, back-office equipment, and network infrastructure at multiple retail sites, primarily in a travel-intensive environment. The organization operates within the retail and convenience store industry, focusing on supporting VeriFone environments and related hardware., * Provides on-site support and maintenance for retail POS systems, back-office hardware, and network equipment.

• Specializes in VeriFone POS devices (such as Ruby, Sapphire, Commander) and associated hardware.
• Coordinates support processes, documentation, and training activities across multiple store locations.
• Conducts troubleshooting, installations, upgrades, and ongoing maintenance to ensure seamless technology operations.
• Works primarily in the field supporting retail environments with a focus on excellent customer service and problem resolution.

• High school diploma or G.E.D., with an Associate’s degree in IT, Computer & Information Systems, Computer Science, preferred.
• Minimum of five (5) years of experience in desktop support, helpdesk, or customer support environments.
• Prior experience supporting Point-of-Sale (POS) systems, especially VeriFone VASC, Commander, or similar devices.
• Proven ability to troubleshoot hardware and network issues, including printers, scanners, and payment terminals.
• Valid VeriFone VASC Commander/Topaz/Ruby 2 Certification or equivalent, with willingness to obtain if not already certified.

What’s in it for you?

• Opportunity to work in a dynamic, retail-focused environment with a focus on technology support.
• Gain experience supporting industry-leading POS hardware and infrastructure.
• Ability to develop your skills in a hands-on, travel-intensive role.
• Join a team of dedicated professionals in a fast-paced retail support setting.
• Be part of a company that values continuous improvement and excellent customer service., * 25+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with “STOP” and “HELP” for help. To view our privacy policy, you may access it here (https://www.idr-inc.com/privacy-policy/).