NOC/SOC Analyst and Logistics Support - Fully Remote - California Only

• Responsible for monitoring of network outages, endpoint resource utilization (CPU, Memory, Storage) and critical endpoint services.
• Responsible for initiating communication with clients when network outages occur.
• Responsible for monitoring and remediation of backup jobs across client sites.

SOC:

• Responsible for monitoring endpoint security software status. Includes diagnosis and remediation of software installations when necessary.
• Review incoming security alerts from multiple channels and identify when intervention is required. Responsible for reaching out to clients where necessary to schedule access to devices to perform security remediation services.
• Responsible for identifying potentially malicious patterns that may require investigation.
• Responsible for reviewing Identity access/sign in logs and following up with users when necessary.

Logistics Support:

• Create and manage work orders to schedule onsite technician visits at client sites
• Assist with purchasing equipment for clients
• Assist with tasks to onboard new clients including client outreach and software installs

Are you a detail oriented, reliable, personable, and a hard working individual who is looking for full time IT work? We are seeking an enthusiastic candidate who enjoys working with computers to grow with our team! We are a managed service provider supporting small to medium sized businesses all over the west coast.

The ideal candidate is eager to troubleshoot cloud, security settings, backups and networks. They should be able to configure systems/servers/cloud services and communicate clearly and professionally. Do you have excellent customer service skills? Great! We are looking for someone who would be interacting with our clients and team members in a friendly and courteous manner., * Based in California

• Home internet connection speed of at least 800mbps download and 35mbps upload
• Able to navigate and manage Microsoft 365 Admin portals and Google Workspace admin portals
• Proficient with computers (PC hardware, Windows/Mac)
• Knowledge of basic networking (Windows Networking, file sharing, etc.)
• Able to troubleshoot Windows network connectivity issues
• Able to troubleshoot Office, Adobe, Windows, Chrome error messages
• Able to troubleshoot software backup issues, network outages and software security alerts
• Able to multi task and handle deadlines with ease
• Must be highly organized and detail oriented
• Very customer service oriented and can adapt easily to different personalities and environments
• Ability to maintain highly accurate job logs
• Self-starter, able to work independently, flexible attitude
• Excellent phone skills & written communications, The most important skill needed is a good attitude and customer service skills. Someone who is methodical, logical and above all will keep the client’s best interest in mind. This is a customer facing position and requires good communication skills with a professional attitude. You must be able to deal with varied personalities and technical skill levels while maintaining a professional demeanor., * Bachelor’s (Required), * Google Workspace: 1 year (Required)
• Server management: 1 year (Required)
• Microsoft 365: 1 year (Required)
• Technical Support: 1 year (Required)
• Computer networking: 1 year (Required)
• Customer Service: 4 years (Required)

Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Employee discount, * Health Benefit Reimbursements
• Retirement Plan with Employer Matching
• Paid Time off
• Ongoing education and certification
• Flexible schedules
• Fully remote position
• Profit sharing based on company performance
• Employee referral awards, * 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance