IT Assistant

We are looking for a dependable and motivated IT Support Assistant to help support the daily technology needs of our employees. This is a great opportunity for someone starting their IT career who enjoys technology, solving problems, and helping people.

The IT Support Assistant will work directly with the IT Director to provide Tier 1 technical support, prepare equipment for new employees, troubleshoot common technology issues, and assist with day-to-day IT operations.

We are willing to train the right candidate who has a positive attitude, strong communication skills, and a willingness to learn.

Responsibilities

• Set up laptops, monitors, printers, and other equipment for employees
• Configure and support company iPhones and mobile devices
• Assist employees with computer, printer, and account-related issues
• Create and manage user accounts in Microsoft 365 and Google Workspace
• Troubleshoot basic hardware and software problems
• Help maintain inventory of computers and IT equipment
• Provide friendly and professional technical support to employees
• Escalate advanced technical issues to the IT Director

Do you have a valid Driver’s License license?, Do you have experience in iOS?, Do you have a Associate’s degree?, * Associate degree in Information Technology, Computer Science, or related field preferred

• Current students and recent graduates are encouraged to apply
• Relevant work experience may be considered in place of a degree
• Basic familiarity with Windows computers and Microsoft 365
• Strong communication and customer service skills
• Good problem-solving ability and attention to detail
• Dependable, organized, and willing to learn

Preferred Skills (Not Required)

• Experience with Microsoft 365 or Google Workspace
• Familiarity with printers, mobile devices, or general computer troubleshooting
• Experience with RealPage
• CompTIA A+ or similar certifications, * Valid Driver’s License required

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k) with matching
• Health, dental, vision, and life insurance
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance