Help Desk Analyst | Temporary

The Ford Agency is actively recruiting for a temporary Help Desk Analyst to join a professional services firm based in Bethesda. This individual will join a busy team, provide support to end-users, and maintain systems and applications for the firm. The ideal candidate will have at least 2 years of help desk experience, enjoy finding solutions, and know how to deliver exceptional IT service to a broad range of professionals. This is a temporary role and is available immediately! Responsibilities Include:

• Resolve service requests in a timely manner to users remotely and onsite
• Add, update, and delete user profiles and accounts
• Assist with creating user guides for IT processes and procedures
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• 1 month ago +

• Bachelor’s Degree
• 2+ years of experience in end-user support in a Microsoft/Windows environment
• Experience with MS Office Suite, Windows 10/11, imaging, and Mac hardware
• Knowledge of ticketing systems
• High level of attention to detail
• Excellent interpersonal and communication skills

• $27/hr+

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients. To see more positions available through The Ford Agency, please check out our website at .