IT Support Technician

This is an exciting opportunity for an IT support professional who enjoys helping users, solving technical issues and ensuring colleagues have the tools and support they need to perform at their best.

You’ll be responsible for providing first-line and second-line technical and application support across hardware, software, business systems and IT infrastructure, helping to ensure the continuous availability of IT services across the business., * Provide day-to-day IT support to end users across hardware, software and business applications.

• Manage and resolve helpdesk tickets, ensuring appropriate prioritisation and escalation when required.
• Perform routine operational checks to ensure the reliability and availability of IT systems.
• Support the deployment, configuration and maintenance of laptops, desktops, mobile devices and other IT equipment.
• Maintain accurate asset records and IT documentation.
• Support business applications, including ERP and operational systems used across the organisation.
• Deliver onboarding and initial IT training for new employees.
• Create and update user guides and support documentation.
• Work closely with internal teams and external providers to ensure continuity of service.Contribute ideas and improvements to enhance the user experience and IT service delivery.

• Minimum 2 years’ experience in an IT Support, Helpdesk or Desktop Support environment, or equivalent practical experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Comfortable troubleshooting hardware, software and user access issues.
• Familiarity with Active Directory, user account administration and endpoint management would be beneficial.
• Exposure to ERP, MRP or business applications would be an advantage.
• Basic understanding of infrastructure, networking or server environments would be appreciated.
• Strong customer service mindset with excellent communication skills.
• Organised, proactive and able to manage multiple priorities.
• Curious and willing to learn new technologies.
• Able to work independently while knowing when to escalate issues.

Language Requirements

• French fluency is essential, as this is a Bordeaux-based, user-facing support role. The successful candidate will primarily support French-speaking colleagues and must therefore be comfortable providing technical support, training users, and communicating on a daily basis in French.
• Intermediate English is desirable, as the role is part of an international IT function and includes occasional collaboration with UK-based colleagues and the wider IT team.

Applications from candidates who do not speak French fluently will not be considered.

At INSPIRED, we want to inspire colleagues to join, stay, develop, and achieve, creating an inclusive and sustainable business fit for growth. One of the enablers of achieving this, is to offer competitive pay and benefits to all colleagues.

Our Total Reward Benefits include:

• Hybrid and flexible working policy
• Annual bonus linked to individual and company performance
• Company-funded private healthcare (100% employer-paid health insurance)
• Additional retirement savings scheme
• People and Pets First benefits, including discounts across our product range
• Dog-friendly workplace - bring your dog to work
• Opportunities for development and growth within an international business

INSPIRED Pet Nutrition is an innovative, well-established, and award-winning pet food manufacturer employing over 1,200 colleagues across the UK and Europe.

Our family of brands includes Harringtons, Wagg, Barking Heads & Meowing Heads, AATU, Blink, Butcher’s, Classic, Pro-Nutrition, and Ultra Premium Direct, along with a number of partner brands that trust us to produce food on their behalf. Our ambition is simple: to become a global leader in pet nutrition.

Our Purpose: To Create Happiness

We’re on a mission to set a new standard of workplace happiness within the pet nutrition industry - one that looks like no other and feels like no other.

Our culture is built on INSPIRED’s unique behaviours and colleague experience, creating an environment that excites, empowers, and puts people and pets at the heart of everything we do.