Carer Experience Lead

The office team sometimes carry out client visits too, within the office hours, and sometimes outside of hours, to do their part in supporting the Caregiver team., Recruitment:

• Coordinate recruitment administration.
• Arrange interviews and support candidate screening and onboarding processes.
• Coordinate pre-employment checks including enhanced DBS, references, right to work and onboarding.
• Maintain electronic recruitment records and our candidate database.
• Support local recruitment and retention initiatives.

HR Administration & Employee Support

• Maintain personnel e-files.
• Coordinate contracts, probation administration and employment documentation.
• Monitor absence and support return-to-work.
• Coordinate supervision meetings.

Quality & Workforce Compliance

• Coordinate and record spot checks and quality monitoring activities.
• Support internal audits and action plans.
• Assist preparation for CQC inspections and quality reviews.
• Monitor compliance deadlines.
• Support incident and accident administration and follow-up actions.
• Maintain compliance spreadsheet.

Experience in the care sector is essential, as are IT skills in an office environment, with everything based on our digital Care Management system. So, you should be confident using a computer., * A driver with your own vehicle.

• Well organised, with good attention to detail.
• Good IT skills.
• Good spoken and written communication skills.
• Able to participate in a well-managed on-call rota, approx. 1 in 4 weekends and 1 evening a week., * Experience in administration, or social care operations.
• Strong organisational skills.
• Excellent written and verbal communication.
• Confident using Microsoft Office.
• Ability to manage priorities and maintain confidentiality.
• Good attention to detail.

Skills & Behaviours

• Professional and approachable.
• Calm and organised.
• Collaborative and supportive.
• Strong follow-through and attention to detail.
• Able to work independently while escalating appropriately.
• Positive attitude and commitment to high standards.

Our home care service is one of just 4% in England rated as “Outstanding” and we have a vacancy for a full-time office team member in Ipswich.