IT Service Desk/Site Engineer

We’re looking for an IT Service Desk/Site Engineer to join our IT team. This role can be based from our Shifnal office, with regular travel to sites and offices across the UK as required.

As an IT Service Desk/Site Engineer, you’ll play a key role in supporting colleagues across the business, providing both remote and on-site technical support. Working as part of a collaborative IT team, you’ll help maintain reliable IT services, resolve technical issues and contribute to the delivery of IT projects and improvements.

The role of an IT Service Desk/Site Engineer includes:

• Providing first and second-line support to users across the business.
• Diagnosing and resolving hardware, software and network issues.
• Managing and updating incidents and requests through the Service Desk system.
• Supporting Microsoft 365 applications, desktop devices and mobile technologies.
• Visiting offices and project sites to provide hands-on IT support when required.
• Assisting with the delivery of IT projects, upgrades and system improvements.
• Maintaining IT documentation, knowledge articles and asset records.
• Building positive relationships with colleagues and delivering excellent customer service.

• Experience providing IT support in a Service Desk, Desktop Support or similar environment.
• Good working knowledge of Microsoft Windows, Microsoft 365 and desktop technologies.
• Experience using a Service Desk ticketing system.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A proactive approach and the ability to manage a varied workload.
• A full UK driving licence and willingness to travel regularly across our offices and project sites.

You’ll enjoy a varied and rewarding role, with opportunities to work across multiple locations and gain exposure to a wide range of technologies and projects. Alongside a competitive salary and great working culture, we offer a supportive environment and access to a wide range of financial, lifestyle, health and wellbeing benefits.

JN Bentley is a leading UK engineering and construction company delivering critical infrastructure across the water, environmental and energy sectors through long-term, collaborative frameworks. As part of the Mott MacDonald Group, we provide fully integrated design and build services across England, Wales and Scotland. With an annual turnover exceeding £600 million and a strong, growing order book, we offer long-term career opportunities within a stable and forward-thinking business.