Senior ServiceNow CMDB / ITOM Technical Consultant

We are seeking a hands-on Senior ServiceNow CMDB / ITOM Technical Consultant to support a focused CMDB improvement programme. Working alongside architects, product owners, and technical teams, you will help enhance CMDB data quality, Discovery, Service Mapping, integrations, automation, reporting, and remediation processes.

Location: UK-based, with onsite presence in Cambridge two days per week.

Key Responsibilities

• Configure, develop, and troubleshoot ServiceNow CMDB and ITOM solutions.
• Improve CMDB data quality, addressing duplicate, stale, orphaned, and incomplete CIs.
• Support CMDB Health, dashboards, reporting, and remediation activities.
• Manage and troubleshoot Discovery, MID Servers, credentials, schedules, and patterns.
• Validate Service Mapping and CI relationships for key services.
• Enhance identification, reconciliation, and data management processes.
• Develop automations using Flow Designer, Business Rules, Script Includes, Transform Maps, Import Sets, and scheduled jobs.
• Support integrations and data ingestion from enterprise systems and cloud platforms.
• Analyse CMDB data to identify quality issues and remediation priorities.
• Collaborate with technical and operational stakeholders to implement improvements.
• Produce technical documentation and support knowledge transfer.

Essential Experience

• Strong hands-on experience with ServiceNow CMDB administration, configuration, and data quality improvement.
• Expertise in ITOM Discovery, including MID Servers, credentials, scheduling, and troubleshooting.
• Experience with Service Mapping and CI relationship management.
• Knowledge of CMDB Health, remediation activities, and governance best practices.
• Understanding of IRE, reconciliation rules, identification rules, CI classes, and relationship models.
• Experience with Import Sets, Transform Maps, Data Sources, and data normalisation.
• Proficiency in ServiceNow scripting and automation tools.
• Experience with REST/SOAP integrations, IntegrationHub, or Service Graph Connectors.
• Strong data analysis skills using ServiceNow reporting and tools such as Excel, Power BI, or SQL.
• Experience working within Agile or structured delivery environments.

Please note: This is a specialist CMDB/ITOM role, requiring proven experience delivering measurable improvements to CMDB data quality, Discovery coverage, service relationships, reconciliation, and CMDB health in enterprise environments.

4812569 - Sartaj

• Strong hands-on experience with ServiceNow CMDB administration, configuration, and data quality improvement.
• Expertise in ITOM Discovery, including MID Servers, credentials, scheduling, and troubleshooting.
• Experience with Service Mapping and CI relationship management.
• Knowledge of CMDB Health, remediation activities, and governance best practices.
• Understanding of IRE, reconciliation rules, identification rules, CI classes, and relationship models.
• Experience with Import Sets, Transform Maps, Data Sources, and data normalisation.
• Proficiency in ServiceNow scripting and automation tools.
• Experience with REST/SOAP integrations, IntegrationHub, or Service Graph Connectors.
• Strong data analysis skills using ServiceNow reporting and tools such as Excel, Power BI, or SQL.
• Experience working within Agile or structured delivery environments.

Please note: This is a specialist CMDB/ITOM role, requiring proven experience delivering measurable improvements to CMDB data quality, Discovery coverage, service relationships, reconciliation, and CMDB health in enterprise environments.