Bi-Lingual Virtual Interviewer (French and English)

works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 8a-4:30p or 8:30a-5p CST., * Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:

• Provide telephonic and onsite interview status information Schedule appointments for telephonic interviews **Collects and disseminates new or updated applicant or claimant information **Coordinates requests for reprints of telephonic and onsite interviews
• Hot transfers applicants to complete telephonic interviews
• Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
• Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments· Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
• a. Financial, personal, medical and/or health-history information
• Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
• Provides ongoing, compassionate and proactive customer support to all Engagement Services customers

• Must be able to speak French (Canadian Dialect)
• High school diploma or GED required.
• Strong written and verbal communication skills; is familiar with business and phone protocols.
• Excellent organization and detail orientation skills with the ability to meet established deadlines.
• Proficient with MS Windows environment, including MS Word.
• Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
• Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment., * High school or equivalent (Preferred)

Experience:

• Call center: 2 years (Preferred)

Language:

• French (Canadian Dialect) (Preferred)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation’s largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.