Command Center Analyst

Under the general supervision of the on-duty Watch Commander (WC), the Watch Officer (WO) performs the monitoring, response, and communication duties within the operational environment of the 24/7 Headquarters Command Center (HQCC). WO’s responsibilities are to monitor and respond to real-time incidents and emergencies. Services must be provided in a thorough and timely manner to ensure the safety and well-being of staff and facilities, * Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation.

• Monitor, operate, program, and control automated access control, IP-based closed-circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems used to support operational processes according to defined Standard Operating Procedures (SOPs).

• Recognizes crises and initiates coordinates and manages operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs.

• Answer emergency and non-emergency telephone lines, and process and transmit requests for service according to defined SOPs.
• Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander.
• Receive, process, and disseminate non-emergency requests for service and resources according to defined SOPs.
• Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.

• Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability

• Support daily operations of the Protective Services Unit (PSU).
• Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.
• Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.
• Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.

• Support daily operations of the Protective Services Unit (PSU).

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A graduate-level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required. Work Experience

• Must have one (1) + years experience in a related field preferred
• Significant exposure to risk analysis and incident management

Skills

• Technical aptitude to effectively monitor and operate security, fire, and telecommunications systems within an operations center environment
• Excellent interpersonal skills and verbal/written skills
• Excellent analytical skills
• Ability to analyze business intelligence to determine the potential impact on client operations

• Ability to take initiative and multi-task under pressure

• Computer proficiency, including MS Office Suite
• Effective time management skills
• Effective problem-solving skills
• Critical thinking skills

• Self-motivated, highly flexible, and possess strong initiative and willing to undertake shift- duties.

• The ability to speak, read and write the English language at the native level is essential
• Excellent attention to detail and ability to organize and prioritize work with little supervision
• Intelligence Gathering, Analysis, and dissemination of information experience preferred
• Computer proficiency including MS Office Suite.