Computer User Support Specialist, Journeyman

ASI is seeking customer-focused Computer User Support Specialists to provide enterprise desktop and technical support.

What You’ll Do

• Deliver desktop and technical support

• Troubleshoot hardware, software, and connectivity issues

• Install and configure workstations and peripherals

• Support user accounts and Active Directory

• Resolve service requests and document solutions

• Maintain workstation inventories

• Active Secret Security Clearance

• Associate’s degree in a related field

• 3+ years of desktop support experience

• DoD 8570 IAT Level I Certification

• At least one current industry IT certification

• Strong customer service and communication skills

Preferred

• Army or DoD IT experience

• Microsoft 365

• ServiceNow

• Active Directory administration

• Remote support experience

Pulled from the full job description

• Unlimited paid time off, * Competitive compensation

• 401(k) with company match

• Unlimited Paid Time Off

• Opportunity to support critical Army healthcare missions