Technical & Application Specialist - Boiler Group

List what the person must do to perform the job to meet the standards.

• Provides technical and application assistance to our customers via phone, email and virtual meetings for RBI Water Heaters, KN & Smith Series commercial boilers
• Works with Engineering, Product Management, sales, Lab Techs and manufacturing personnel to help resolve product deficiencies as noted from field complaints
• Assists customers to properly identify applicable parts and their corresponding computer part numbers
• Provides input to enhance our heating products and their serviceability, such as; technical service notifications, installation & operational manuals, start-up instructions, annual maintenance and training material
• Creates technical call log entrees into Mestek data base
• Ability to comprehend boiler data logs which can be downloaded from our more advanced boilers
• Performs other similar or related duties as required or requested

The Technical & Application Specialist - Boiler Group must possess the minimum knowledge listed below:

• High School Diploma
• HVAC certification/experience
• Excellent interpersonal skills; can work with a diverse range of professional
• Personable team player and collaborative worker
• Ability and willingness to work directly with customers on resolution of complex technical issues
• Well-organized and self-motivated
• Ability to use computer software including Word, Excel, and Outlook
• Proficient verbal, written, typing and analytical skills
• Presentation skills for technical training is a plus

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Employee assistance program
• Disability insurance, Req Benefits: Mestek offers a competitive benefits package that includes: · Medical, dental, vision, life, and disability insurance · 401(k) Retirement Plan available · Profit Sharing (after required length of employment) · Flexible Spending & Health Savings Account · Paid holidays, vacation, and sick time Employee assistance program and other benefits Compensation: $52,000-$60,000/year