Technical Service Specialist

Heat Wagon is seeking a Technical Service Specialist to provide technical support for portable heating equipment and related products. This position serves as a primary technical resource for customers, dealers, service centers, and internal personnel by assisting with equipment troubleshooting, product operation, and repair guidance., * Provide technical support to customers, dealers, and service technicians via phone, email and chat.

• Troubleshoot electrical, mechanical, fuel, ignition, airflow, and combustion-related equipment issues.
• Interpret wiring diagrams, service manuals, and technical documentation to diagnose equipment problems.
• Guide customers through diagnostic procedures and corrective actions.
• Document technical support cases and maintain accurate service records.
• Assist with product testing, validation, and quality improvement initiatives.
• Identify recurring product issues and communicate findings to engineering and production teams.
• Support warranty evaluations and service-related investigations.
• Assist in developing technical bulletins, troubleshooting guides, and service documentation.
• Participate in product training for dealers, customers, and internal personnel.
• Collaborate with engineering, production, and sales teams to improve product reliability and customer satisfaction.

Do you have experience in Quality improvement?, Do you have a Trade school?, The ideal candidate will possess strong mechanical and electrical troubleshooting skills, excellent communication abilities, and a desire to help customers resolve issues efficiently and professionally., * Experience troubleshooting electrical and mechanical equipment.

• Ability to read and understand electrical schematics and wiring diagrams.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Experience with combustion equipment, HVAC systems, generators, industrial equipment, or construction equipment is preferred.
• Technical degree, trade school certification, or equivalent field experience preferred.

Preferred Skills

• Knowledge of gas-fired, oil-fired, or electric heating equipment.
• Understanding of combustion systems, ignition controls, flame safeguards, motors, and control circuits.
• Experience supporting dealers, contractors, or service technicians.
• Familiarity with product testing and root-cause analysis.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, Competitive salary based on experience, comprehensive benefits package, paid time off, and retirement plan participation., * 401(k)
• 401(k) matching
• Health insurance
• Paid time off