Remote Customer Service - Omni-Channel T2 CS - Ecommerce - English

We’re teaming up with one of our gaming clients to provide a rare opportunity to support their online store. Mods on this project will provide T2 phone, chat and ticket support via Zendesk.

Project Hours (all times Pacific):

24/7

Availability most needed Thursday - Sunday, As a team member for this project, you will be responsible for:

• Providing Customer Support via Zendesk ticketing system
• Using admin order tools to review order status to provide resolutions to customers
• Using admin tools to review user accounts and assist with account issues.

• Anime fans!
• Familiarity with Zendesk is a plus
• Previous customer support experience is required
• Chat and phone support experience is a huge PLUS!
• Comfortable taking the initiative
• Comfortable doing searches in multiple screens/windows using admin tools
• Mastery of the written word (grammar, spelling, punctuation)
• Ability to pick things up quickly
• Comfortable working in a fast-paced environment where a lot is expected from you
• Retail and/or eCommerce experience is a plus
• Passion for shopping and helping customers shop is required

Workspace Requirements

To be considered for this opportunity, you must have:

• A dedicated desktop or laptop computer running Windows 11 or later
• A reliable, high-speed internet connection
• A high-quality headset with a noise-canceling microphone
• A quiet, distraction-free workspace suitable for handling calls
• Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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