User Support & Training Specialist

E-Logic INC

Atlanta, GA, United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$60,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Web Accessibility Software Documentation Enterprise Software Applications Software Troubleshooting Web Content User Accounts

Job description

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for Secure HIV-TRACE program from Centers for Disease Control and Prevention (CDC).. You will act as the primary point of contact for end-user inquiries, troubleshooting software issues, and creating accessible instructional materials, including user manuals, admin guides, and video tutorials., * Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting application issues promptly.

Author comprehensive user manuals, administrator guides, FAQs, and technical documentation.
Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.
Ensure all user documentation, web content, and training materials strictly adhere to Section 508 accessibility compliance.

Requirements

Proven experience providing user support and help desk assistance for enterprise software applications.
Strong technical writing skills with experience creating user manuals and instructional guides.
Mandatory expertise and familiarity with Section 508 compliance and web accessibility
standards.
Excellent interpersonal communication skills and presentation abilities.