IT Operations Transformation Lead

We are seeking an experienced Transformation Lead to drive a large-scale change programme across our IT Service Operations function. This role will be accountable for end-to-end delivery of operational transformation, ensuring improved service performance, efficiency, and scalability, while embedding modern, AI-driven operational capabilities., * Lead the end-to-end transformation of IT Service Operations, from current state assessment through to steady-state optimisation

• Define and execute a clear transformation roadmap aligned to business and technology strategy
• Drive service model redesign, including operating model, processes, tooling, and governance
• Oversee service migration, vendor onboarding/offboarding, and knowledge transfer activities
• Embed best practices across ITSM (e.g., Incident, Problem, Change, Service Request Management)
• Lead stakeholder engagement across business, IT, and third-party providers, including executive-level communication

AIOps & Automation Focus

• Bring recent, hands-on experience implementing AIOps capabilities within IT Operations
• Identify and deploy opportunities for intelligent automation, predictive monitoring, and event correlation
• Improve service resilience and reduce manual intervention through data-driven operations
• Partner with engineering and platform teams to integrate AI-driven tooling into the service landscape

• Proven track record delivering large-scale IT Operations transformation programmes in complex environments
• Strong experience leading operational change within in-house, outsourced, or hybrid service delivery models
• Demonstrated success implementing AIOps or advanced automation within IT Operations
• Deep knowledge of ITSM frameworks (e.g., ITIL) and modern service management practices
• Experience working with multiple vendors and managing commercial/service relationships
• Strong leadership, influencing, and stakeholder management skills

Key Attributes

• Outcome-driven with a strong focus on measurable business value
• Comfortable operating in ambiguity and driving structure in evolving environments
• Strong communicator with the ability to engage both technical and non-technical audiences
• Pragmatic and delivery-focused, balancing strategic vision with hands-on execution

The position is based in Slough. This a full-time temporary role to start as soon as possible and to run for 12 months, Monday to Friday. Compensation for this role is competitive.