Help Desk Tier III

UNISON INFORMATION TECHNOLOGY LLC

Doral, FL, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$39,520.0 - $43,680.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Amazon Web Services Microsoft Azure Backup Devices Cloud Computing CompTIA Network+ Dynamic Host Configuration Protocol Disaster Recovery Domain Name System (DNS) Hyper-V Virtual Private Networks (VPN)

+12 more

Network Security Microsoft Office Windows Servers Network Architecture Routing Virtual Local Area Networks Virtualization Technology Network Routers HybridCloud Firewalls (Computer Science) Cisco Vmware

Job description

Act as escalation point for complex technical issues (servers, network, cloud, security) coming from Tier 1/2 teams.
Administer and troubleshoot Windows Server environments (Active Directory, DNS, DHCP), virtualization (VMware, Hyper-V), cloud (Azure, AWS).
Manage and configure network infrastructure: firewalls, switches, routers, VLANs, VPNs.
Implement and maintain Microsoft 365 / Office 365, hybrid cloud solutions, backup/disaster recovery technologies.
Create documentation, best practices, and knowledge-base articles; mentor junior technicians.
Work directly with clients (onsite) when required: site surveys, project design, pre-/post-sales technical support.

Requirements

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * 5+ years of experience in IT support/engineering within an MSP environment.

Strong hands-on experience with Windows Server, AD, Hyper-V/VMware, Azure or AWS.
Network & security experience: firewalls, switches, routing, VLANs, VPNs.
Experience with RMM/PSA tools (e.g., Kaseya, Autotask, Datto) is a plus.
Excellent problem-solving, documentation and communication skills (client-facing).
Certifications such as CompTIA Network+/Security+, Microsoft, Cisco are preferred.
Must be able to work onsite (local candidates only)., * Bachelor’s (Preferred)

Experience:

Help desk: 2 years (Preferred)
IT support: 2 years (Preferred)

Benefits & conditions

$19 - $21 an hour - Full-time, Contract, Pulled from the full job description

Paid time off
Opportunities for advancement, * Competitive salary (based on experience)
Full benefits package (PTO, training/certifications)
Career growth opportunities within a dynamic MSP environment
Exposure to a variety of clients, technologies and projects

Job Types: Full-time, Contract

Pay: $19.00 - $21.00 per hour

About the company

We are a fast-growing MSP that partners with small- mid- large sized businesses to provide managed IT services, security, cloud and infrastructure support. We’re looking for a highly skilled engineer who can join our team on-site and act as a senior technical resource.