Work in Basketball!-Help Desk Technician

As a part-time Help Desk Technician, you will provide game day support for games and events for basketball leagues. During the league seasons, flexibility is key as the workday could be morning, afternoon or night shifts based on league game schedules. You will be responsible for ensuring SMT/league resources are functional pregame as well as monitor multiple systems and applications during live events. Additionally, you are expected to troubleshoot multiple systems and connections in the event of irregular or total loss of functionality.

This role requires the ability to work nights, weekends and holidays throughout basketball season, including preseason and summer league, as well as affiliated league schedules. Weekly hours will range between 15-30 hours/week

This position will report on-site to the NBA Headquarters in Secaucus, NJ.

What is Your Daily Impact at SMT?

• Systems support for all leagues, systems and applications
• Monitors multiple systems and applications
• Works within a group to ensure that our services are delivered successfully
• Creates and continues an open communication platform with SMT and its clients
• Communicates with staff on-site for verification of SMT system deliverables
• Performs system maintenance when necessary - both on and off-site
• Troubleshoots system components - computers, cameras, cables, printers, networks, and SMT software
• Assists in testing all related hardware and software, diagnoses problems and recommends solutions for debugging
• Logs tickets for all calls, emails, or any issues communicated to the help desk

Are you a basketball fan? Do you have experience troubleshooting and maintaining software/hardware? Do you enjoy solving problems and working with customers to score winning solutions? If you answered yes to these questions, we’ve got a great opportunity for you to shoot your shot with SMT as a Basketball Help Desk Technician!, * Knowledge of computer hardware, software, and Windows OS

• Excellent attention to detail
• Basic Basketball Rules Knowledge
• Strong verbal communication and interpersonal skills
• Availability to work night, weekend, and holiday games
• Previous technical troubleshooting skills preferred
• Ability to:
• Quickly process feedback from the system and adjust in real time
• Work well under pressure and complete tasks on time
• Follow daily checklists and other written procedures
• Provide Events support during the off-season and when needed
• Must be reliable in execution of assigned tasks and detail oriented
• Must be dependable in terms of punctuality and task performance efficiency
• Able to complete assigned projects and assignments in a timely manner

• The hourly rate for this position is $18-$24/hour based on experience.
• Your work will directly contribute to the success of our SMT teams, driving innovation and changing the game of basketball scoring systems and data collection technology.

• Opportunities to grow within our SMT team.

• Often described as feeling like a start-up with a 40-year track record of serving sports leagues and broadcast partners, this team offers the chance to collaborate with experts in their fields, grow within the company and be valued for your contributions. You will get to see your work enjoyed by millions of fans across the world!

SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium.

For over 40 years, we’ve helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more.

But we’re more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we’re launching graphics during a game or hitting the lanes for our bowling league, we’ve got each other’s backs.