Desktop Support

We are seeking a Desktop Support specialist to join our team supporting the Massachusetts Firefighting Academy. The role will be on-site three days per week for four hours per day. The ideal candidate will have strong experience in AV and desktop support, Microsoft 365, Windows administration, and hardware/network troubleshooting and a proven ability to prepare, maintain, and support classroom technology and end-user access., * Update classroom laptops, screen-cast devices, and related peripherals such as cameras and portable projectors.

• Ensure laptops are updated, charged, cleared of browser history, and prepared for testing, including validation of testing links.
• Maintain and update AV kits, replace missing or damaged materials, work with IT to remove incorrect profiles, clear browsing history, and return devices to service-ready condition.
• Track device assignments, log maintenance history, and support asset records for all MFA devices.
• Support SharePoint and Teams issues, including access, permissions, and content sharing.
• Partner with contractors on authentication and access issues.
• Provide immediate assistance to full-time and contract staff for login and access while coordinating formal IT tickets.
• Address additional support needs across Teams, SharePoint, OneDrive, Cognito, QM, LMS, and Adobe as they arise.
• Provide basic Microsoft 365 support and usage guidance.
• Troubleshoot login and access issues across multiple device types.

• Communication skills with the ability to support diverse user groups.
• Customer service skills with a focus on responsiveness and follow-through.
• Problem-solving skills for diagnosing and resolving end-user issues.
• Hardware and network troubleshooting skills for laptops, AV devices, and peripherals.
• Understanding of Windows OS, user profiles, and device configuration.
• Support and use of Microsoft Office 365, including Teams, SharePoint, and OneDrive.
• 2+ years of relevant experience in desktop or AV support.

Preferred Skills:

• Experience supporting testing environments and device readiness workflows.
• Familiarity with LMS platforms and Adobe applications.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.