Installer Network Coordinator

Electrum is looking for an organized, hands-on Installer Network Coordinator to join our Installer Management division. You will be the day-to-day point of contact for our national network of 100+ vetted electricians and installers, supporting them across unidirectional EV charging, bidirectional EV charging (V2H/V2G), and solar PV + battery storage installations.

This is a role for someone who is comfortable talking with electricians - about site conditions, pricing, scope changes, and code compliance - and who can keep a high volume of moving pieces organized. You’ll help installers succeed on our platform and hold them accountable to the standards of the programs we operate for leading automotive OEMs and utilities.

This role reports to the Project Manager - Energy Solutions.

Job Duties and Responsibilities

• Onboard new electricians and installation companies onto Electrum’s platform, including account setup, training, and ongoing education on platform tools and workflows
• Serve as the first point of contact for installer inquiries, including pricing questions, charger delivery status, and change orders
• Proactively follow up with electricians to keep projects moving - accepting new jobs, submitting quotes, and scheduling installations on time
• Navigate and resolve disputes between installers, customers, and internal teams with professionalism and sound judgment
• Hold installers accountable to their responsibilities under each corporate and utility program (OEM EV charging programs, utility incentive programs), ensuring program adherence and quality standards
• Maintain accurate, up-to-date installer profiles, coverage areas, and credentials across the network
• Coordinate with internal teams (sales, customer support) to keep installations moving and remove blockers
• Escalate and help resolve installation issues, ensuring safe, code-compliant, on-time execution
• Identify recurring pain points in installer workflows and propose process improvements to scale our EV charging, ESS, and solar programs

• 3+ years of experience working directly with electricians, electrical contractors, or solar installers (e.g., solar project coordination, EVSE fulfillment, construction operations)
• Solar PV experience strongly preferred; familiarity with battery storage and EV charging (including bidirectional/V2H) is a plus
• Confidence communicating with trades professionals about project scope, pricing, site conditions, and technical requirements
• Exceptionally organized, with the ability to manage a high volume of concurrent inquiries, projects, and escalations without dropping details
• Strong negotiation and dispute-resolution skills
• Working knowledge of permitting processes and electrical code compliance is a plus
• Comfortable working in CRM and project management platforms
• Experience managing third-party partners or vendor networks preferred
• Adaptive mindset and the ability to work independently in a fast-paced, dynamic environment
• Bachelor’s degree in a related field is a plus, but relevant field experience matters more to us

3.13.1 out of 5 stars Santa Monica, CA 90405 Hybrid work $50,000 - $65,000 a year - Full-time, Pulled from the full job description

• Health insurance
• Vision insurance, Why Electrum
• Positively impact the world by simplifying the process of moving off fossil fuels
• Work at the center of a national installer network spanning EV charging, bidirectional charging, and solar + storage
• Flexible hybrid work policy
• Flexible vacation policy to relax and recharge
• Comprehensive medical, dental & vision plans

Electrum is on a mission to empower communities through transparency and choice to enable a better quality of life for all people.

We have created the nation’s first managed home electrification marketplace. As homeowners’ advocates, we connect them with a group of vetted quality contractors in their area and facilitate their electrification projects at the most competitive prices.

Behind our marketplace is a team of incredible people. People committed to building the future of clean energy solutions while maintaining our core values of transparency and choice. We believe that at the intersection of our team and our mission, we provide the best customer experience in the industry. Our footing in the industry is strong, and we’re looking for talented people to help facilitate the next phase of our growth.

Working in a fast-growing company does not come without its challenges, but if you enjoy solving problems, impacting positive change, and innovating in an emerging market, then Electrum will provide you with a platform to do all of those things.

Electrum is co-founded by an immigrant, so having an inclusive culture is part of our DNA. At Electrum, we believe that the diversity of thoughts and backgrounds will cover our blind spots, will make us more innovative and consequently will give us an advantage. There are no glass ceilings at our company. Facilitating the upward mobility of our staff is an important KPI that we track for our managers. This is why Electrum is an Equal Opportunity Employer (EOE) and is committed to building an inclusive culture that empowers women, people of color, and other underrepresented groups. We strongly encourage applications from qualified applicants and members of underrepresented groups. The information collected from this application helps us to ensure that we are meeting our goal of an equitable and diverse team.

Pay: $50,000.00 - $65,000.00 per year