Learning Management System Support

LMS Support primarily dispatches, loads, and tests course objects onto various LMS and learning environments. This will include uploading files, reviewing content, preparing reports and working with data, trouble-shooting issues, archiving progress, and updating customer-facing tools. Will, on occasion, meet with customers. Attention to detail is required.

Responsibilities

· Upload files to Learning Management Systems

· Update titles, categories, and content descriptions

· Add monthly updates and help manage retirements for integration customers

· Validate course, record passing scores, and course attributes

· Verify correct courses launch and perform as expected

· Publish courses as appropriate and report/indicate any issues

· Assist with UAT testing during LMS enhancement releases

· Support integration customer tickets and troubleshooting

· Assist with escalated technical issues via research and testing

· Other tasks as assigned

• Language Skills Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

· Computer Skills To perform this job successfully, an individual should be very comfortable with technology and strong in MS Excel, MS Word, experience with LMS.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off