IT Support Specialist

The initial point of contact for customers regarding IT issues. Responsible for triaging (help tickets/requests) and, based upon specific criteria, processes, and procedures, forwards to appropriate technical experts if needed. Provides technical advice and guidance relative to problems involving user interface, browser, hardware, mobile devices and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms. Your responsibilities will also include creating documentation on how Guarantee uses the software and training users. Your Impact:

• Help-desk triage of incoming calls/tickets for the Western Region
• Performs Tier 1 and higher issue resolution for incoming help requests from end users, including installing and upgrading software and installing hardware
• Performs End User application security access maintenance.
• Ensures continuous customer support and contact with customers.
• Consults with vendors on resolutions to identified issues.
• Provide configuration, maintenance and support of mobile devices.
• Provide configuration, maintenance and support of laptops and other related hardware.
• Deployment tasks: Desktop deployment, user creation, Teams rooms, mobile devices, etc. Working with end users to ensure features are understood. Training new users on software application
• Overflow for Western Region Help Desk
• On-going Training

• Technical or vocational school education or equivalent information technology experience
• 3 to 5 years experience

Experience in deployment and/or integration of IT solutions Preferred experience working with business software in a construction environment Ability to translate business needs into deployable software solutions Knowledge Skills, and Abilities Customer service - must be able to listen to the needs of the company to best implement feature Willingness to learn new technologies A desire to be an expert on a rapid timetable Ability to explain your findings in a concise, actionable manner Ability to learn new skills and information sets quickly Exceptional communication skills (verbal and written) Ability to identify, analyze, and create consumable documentation and training O365 Skills Dell Latitude Laptops Apple iPhones / iPads Construction industry experience a plus Viewpoint Vista a plus Viewpoint Field Time a plus

Partner. Energize. Deliver. Join our Colorado Springs team as an IT Support Specialist and become an employee-owner of a nationally recognized Top Workplace! Why Work with Us? Benefits, Compensation, Community Involvement and Employee Appreciation Each member of the Guarantee team is an essential partner in building our successful future. Guarantee offers a rewarding career path, a competitive salary, and excellent benefits package. This includes an Employee Stock Ownership Plan (ESOP), which is 100% company funded and employee owned. We own it! As employee-owners, we work with and for each other. We share a commitment to excellence and know that our efforts deliver exceptional results. We offer robust benefits with a competitive salary based on knowledge and experience. Employees are also eligible for annual discretionary bonuses. We offer a benefits package including medical, dental, vision, accidental, critical illness, life and disability insurances, vacation/sick time, and a matching 401K plan. Our GECO Gives program highlights our mission to give back to our communities through community outreach, philanthropy and volunteering. Some of our favorites being Pedal the Cause, KIDstruction, Big Brothers Big Sisters and more!