Transfer Center Specialist

o Performs timely and accurate initial telephone intake for pediatric and maternal transfer and consult requests from referring hospitals, clinics and other healthcare facilities o Validates patient identity information and determines whether the patient has an existing medical record before creating a new patient medical record o Continuously triages incoming and pending transfer and consult requests based on available clinical information, patient condition, level of urgency, and current Transfer Center activity o Identifies the appropriate accepting or consulting provider based on clinical information and obtains additional details from the referring clinical team when needed o Coordinates requests by facilitating timely connection between referring providers, accepting or consulting providers, transport teams and other clinical stakeholders o Applies established transfer criteria to determine steps for EMTALA-related requests, higher-level-of-care requests, family-requested transfers, same level-of-care transfers, and requests requiring financial clearance o Maintains shared situational awareness with Transfer Center colleagues by communicating active calls, pending requests, provider connections and relevant updates o Utilizes Transfer Center telephone systems, electronic medical record (EPIC), secure paging system (SmartPage), internal messaging systems (Voalte, Teams chat, etc.) and other electronic tools to support accurate documentation, communication and coordination of requests. o Collaborates with Patient Placement to confirm bed availability, communicate transfer acceptance and provide estimated time of arrival for incoming transfers o Serves as communication point between referring facilities, receiving teams, Patient Placement, and transport partners to support continuity throughout transfer and consultation workflows o Escalates barriers, delays, unclear requests, capacity concerns or workflow deviations according to established Transfer Center escalation pathways o Provides clear handoff of active and pending requests, unresolved barriers and required follow-up actions to Transfer Center colleagues at shift change or during coverage transitions o Maintains professional, clear and service-oriented communication with referring facilities, providers, transport teams, and internal team members to support timely coordination of transfer, consult and transport requests

o Knowledge of Medical Terminology o Knowledge of the Emergency Medical Treatment and Active Labor Act (EMTALA) and related regulations. o Knowledge of the requirements and regulations of third-party payers, such as Medi-Cal, Medicare, CCS and other government programs as well as private insurance preferred. o Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment o Ability to remain calm under pressure and apply sound judgment

• Minimum Education and Certifications: High school diploma or GED equivalent.
• Preferred Experience: Paramedic or EMT Training Preferred. Four years experience of progressively responsible and directly related work experience (Transfer Center experience for a hospital setting, Emergency Medical Dispatcher, ED Technician)
• Any Special Requirements (e.g., licenses, clearances, equipment): Paramedic license NREMT/Paramedic or EMT license NREMT preferred, * Do you have four years experience of progressively responsible and directly related work experience (Transfer Center experience for a hospital setting, Emergency Medical Dispatcher, ED Technician)? Paramedic or EMT Training?
• Do you have Paramedic license NREMT/Paramedic or EMT license NREMT?
• Are you okay with a 13 week contract?
• Are you okay with the night shift 7pm-7am 3 days a week?

Ability to Commute:

• Palo Alto, CA 94304 (Required)

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, · A robust team to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience.

· A credentialing specialist to streamline the entire compliance process.

· And of course, you get the usual benefits such as:

o Premium medical, dental, vision and life insurance beginning day one of your assignment.

o Pay listed above includes taxable wages and tax-free expense reimbursements, when applicable.

Aya Healthcare is an Equal Opportunity Employer and encourages all to apply!

Pay: $44.00 - $47.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance