System Status Coordinator

The System Status Coordinator (SSC) is responsible for monitoring, coordinating, and optimizing real-time operational resources to ensure effective service delivery. This role maintains system awareness, supports field personnel, and ensures proper unit coverage through continuous status tracking and strategic deployment., * Monitor real-time status of field units, personnel, and system coverage using CAD or tracking systems

• Coordinate deployment and redeployment of resources based on demand, call volume, and geographic coverage
• Maintain situational awareness of system performance, response times, and service levels
• Communicate effectively with dispatchers, field staff, supervisors, and leadership
• Proactively identify gaps in coverage and initiate corrective actions
• Track unit availability, out-of-service units, and operational readiness
• Support incident management by coordinating resources during high-demand or emergency situations
• Ensure compliance with operational policies, system status plans, and regulatory standards
• Document significant system events, changes, and issues accurately
• Assist with shift transitions by providing status reports and operational updates

Do you have experience in Data-driven problem-solving?, Do you have a High school diploma or GED?, * High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Experience in EMS, public safety, dispatch, or logistics coordination preferred
• Familiarity with Computer-Aided Dispatch (CAD) systems and GPS tracking tools
• Strong understanding of deployment strategies and system status management principles

Skills & Competencies

• Excellent situational awareness and multitasking ability
• Strong communication and coordination skills
• Critical thinking and problem-solving under pressure
• Ability to analyze data and make real-time decisions
• High attention to detail and organizational skills
• Ability to remain calm and effective in high-stress environments, * High school diploma or equivalent required (Associate’s or Bachelor’s preferred)
• Previous experience in EMS, non-emergency medical transportation, dispatch, or logistics coordination
• Familiarity with CAD systems, scheduling platforms, and GPS tracking tools
• Understanding of IFT operations, hospital workflows, and patient transport prioritie