Senior Photocopier & IT Engineer

We are seeking an experienced, proactive, and customer-focused Senior Managed Print & Technical Services Engineer to join our growing technical team.

This is primarily a field-based role (Van provided) , responsible for the installation, maintenance, repair, and support of multi-functional devices (MFDs), with a particular emphasis on Ricoh equipment, including production print devices.

Alongside managed print responsibilities, you will also provide basic technical support and across our wider IT services where required, including customer infrastructure, networking, Microsoft 365, and endpoint technologies. You will work closely with our IT Support Team, print engineering team, helpdesk, sales, and administration teams to deliver an exceptional customer experience.

You will regularly attend customer sites throughout the region while also providing office-based support from our Swindon headquarters when required.

A Day in the Life

Your responsibilities will include:

Managed Print

• Install, configure and commission Ricoh multifunction devices and production print equipment.
• Diagnose, repair and maintain Ricoh photocopiers and printers to manufacturer standards.
• Carry out preventative maintenance and scheduled servicing.
• Respond to customer service requests within agreed SLA times.
• Perform firmware upgrades and software updates.
• Configure print drivers, scanning (SMB, SMTP, FTP), user authentication and network connectivity.
• Support production print environments where required.
• Maintain accurate service records and complete technical documentation.
• Ensure van stock, spare parts, tools and equipment are maintained.
• Identify recurring faults and contribute to continuous service improvements.
• Provide remote support to customers where appropriate.
• Attend manufacturer training and maintain relevant certifications.

Technical Support

• Provide high-quality 1st line technical support when required.
• Assist with customer infrastructure projects and technical implementations.
• Support Microsoft 365, Exchange Online, SharePoint and Teams environments.
• Assist with customer onboarding, migrations and technology upgrades.
• Provide technical guidance and training to customers and colleagues.

What You’ll Bring

We’re looking for someone who is passionate about technology, enjoys solving problems, and genuinely cares about delivering exceptional customer service.

• Friendly, approachable and professional.
• Highly organised with excellent time management.
• Comfortable working independently in the field.
• Equally confident working as part of a close-knit technical team.
• Calm under pressure with excellent troubleshooting skills.
• Passionate about learning new technologies and developing your skills., * Minimum 5 years’ experience as a Photocopier/Managed Print Engineer.
• Strong experience supporting Ricoh MFDs (preferred).
• Familiarity with Ricoh Smart Operation Panel and associated software.
• Strong knowledge of:
• Print drivers
• Scanning (SMB, SMTP, FTP)
• User authentication
• Firmware management
• Print networking
• Experience supporting production print equipment is highly desirable.
• Experience working within an MSP/MPS or customer-facing technical environment.
• Good understanding of Microsoft 365 and Windows environments.
• Working knowledge of networking including TCP/IP, DNS, DHCP, VLANs and VPNs.
• Experience supporting Windows 10/11, Mac OS and basic Windows Server environments.
• Ability to troubleshoot software, hardware and network-related issues.
• Excellent communication and customer service skills.
• Full UK Driving Licence.

Desirable Experience

• Ricoh Technical Certifications / Ricoh Academy qualifications.
• Experience with Microsoft 365 administration.

Pulled from the full job description

• Employee discount
• Gym membership
• Free parking
• Company pension, * Competitive salary.
• Company vehicle.
• Company mobile phone and laptop.
• Specialist tools and equipment.
• Manufacturer training and certification programmes.
• Career progression into senior technical consultancy.
• Pension scheme.
• Friendly, supportive and ambitious team environment.
• Opportunity to work with the latest Managed Print and IT technologies.
• TOIL Based System

Pay: £33,000.00-£35,000.00 per year, * Company pension

• Employee discount
• Free parking
• Gym membership