IT Support Technician

We are seeking an enthusiastic and professional IT Support Engineer to join a growing IT team, providing onsite support to a school in Thetford. It is an initial 4-month contract role with an option to become permanent., This is a field-based role where you’ll work directly with customers, delivering day-to-day IT support, troubleshooting issues, and maintaining IT infrastructure., * Provide onsite and remote IT support.

• Troubleshoot hardware, software, and network issues.
• Manage and update support tickets with clear documentation.
• Keep customers informed on progress and resolution of issues.
• Prioritise and escalate tickets where required.
• Carry out routine IT maintenance tasks.
• Identify and report potential opportunities for additional IT solutions.

We’re looking for candidates with experience supporting and troubleshooting:

• Windows 10/11
• Desktop and laptop hardware
• Microsoft 365 and Office applications
• Active Directory and Group Policy
• Windows Server and Hyper-V
• Google Chromebooks and Google Workspace
• Printers and print management
• Device deployment and imaging
• Mobile Device Management (MDM)
• Networking, switches, Wi-Fi and patching
• Antivirus and endpoint security
• Interactive classroom technology (touchscreens, projectors, smartboards)

Experience within the education sector is beneficial but not essential.

About You

You will be:

• Professional and customer-focused
• Strong communicator with both technical and non-technical users
• Organised with excellent time management skills
• Able to work independently and manage your workload
• A logical problem solver with a proactive approach
• Eager to learn and develop your technical skills, * 1st/2nd Line IT Support
• Active Directory
• Endpoint Management
• Hyper-V & VMware Virtualization
• IT Support
• Microsoft 365 (SharePoint, Exchange, Azure)
• Mobile Device Management
• Server (General)
• Wi-Fi and Wireless Solutions
• Windows Administration

• Competitive salary (£26,000 - £30,000), pro rata
• Career progression opportunities
• Ongoing training and development
• Supportive team environment