Technical Support Engineer (all genders)

You are passionate about solving complex technical challenges and supporting customers in a high-tech environment. As a Technical Support Engineer, you will analyze system performance, investigate technical issues, and work closely with engineering teams to deliver effective solutions., * Provide 2nd Level Support for complex technical issues and customer escalations

• Analyze system data, logs, and performance metrics to identify root causes
• Troubleshoot and resolve technical problems and system aborts
• Create, maintain, and track support tickets
• Collaborate with hardware, software, and engineering teams to drive issue resolution
• Participate in on-call support and tool operation when required
• Support process improvements, documentation, and training initiatives

• Technical degree in Engineering, Physics, Mechatronics, Computer Science, or a related field
• Strong analytical and problem-solving skills
• Experience in technical support, troubleshooting, or a similar engineering role
• Ability to interpret technical data, log files, and system performance indicators
• Structured, independent, and customer-focused working style
• Excellent communication skills and very good English proficiency
• Willingness to participate in an on-call rotation
• Ideally, experience in the semiconductor, high-tech, or manufacturing industry
• Familiarity with ticketing systems and root cause analysis methodologies is an advantage
• Experience working in international and cross-functional teams is a plus

Career & Development: Exciting opportunities to grow professionally and personally - in an international environment

• Team Culture: Dynamic, collegial and open to new ideas - together we are writing the future
• Flexibility: Flexible working hours, the option to work from home and workation
• Catering: Fresh fruit and drinks right in the office and a subsidized canteen within walking distance
• Mobility: Very good public transport connections and discounted parking with direct access from the office to the garage
• Opportunity to travel: you may occasionally travel to our customers in Asia and the USA
• Health & well-being: Company doctor and psychologist - support for your health
• Bonus program: All employees benefit from our success - together we achieve more
• Job bike: Environmentally friendly commuting and staying fit - with us you can lease your bike at a reasonable price
• Events & team building: Summer party, business run, cool team events - we celebrate our successes together
• Employee discounts: From car washes to wellness days - benefit from many discounts

With us you will receive an attractive annual gross salary from 53.000,- € (plus bonus, KV Metallgewerbe). Depending on your experience, this can also be higher.

At IMS Nanofabrication, we shape the future - one nanometer at a time. Headquartered in Austria, with subsidiaries in Vienna, Taiwan, South Korea, and the USA, we are a global leader in semiconductor technology. Our cutting-edge mask writers power the world’s most advanced chip manufacturing, making high-performance smartphones, PCs, and data centers possible. By pushing the boundaries of nanofabrication, we enable innovation at the smallest scale - driving progress on a global level.