IT Support Technician

We’re looking for a dependable, on-site IT Support Technician to be our hands-and-eyes at a client’s Hamilton, Ohio office. Our experienced remote team handles the advanced technical work - you’ll set up equipment, help end users, and keep things running on the ground.

If you’re currently studying IT at a local college, recently finished a degree or certificate program, or you’re simply the “tech person” everyone comes to - this is a real-world entry point into IT and managed services, with people who will actually teach you the trade.

What You’ll Do

• Set up and deploy computers, monitors, and peripherals
• Basic troubleshooting on desktops, laptops, and office equipment
• Install docking stations, printers, and UC/AV hardware
• Software installs and updates, directed by our remote team
• Help employees with day-to-day tech questions
• Serve as our on-site point of contact
• Keep simple equipment records and documentation
• Escalate anything advanced to the remote team

• Comfortable setting up a computer and standard equipment
• Basic understanding of UC/AV or office hardware
• Reliable, punctual, and independent on-site
• Strong communication and a helpful, professional attitude
• Able to follow written and verbal remote instructions
• Curiosity about AI and modern IT tooling - interest, not experience; our senior engineers will show you how we use it
• Able to lift and move equipment up to 50 lbs

Nice to Have (Not Required)

• Current enrollment in, or completion of, an IT degree or certificate program
• Help-desk, retail tech, or computer-repair experience
• Windows setup and basic networking familiarity
• CompTIA A+ or similar certification, * Are you able to reliably commute to Hamilton, OH daily?
• Are you currently enrolled in, or have you completed, an IT-related degree or certificate program?
• How many years of IT support or related experience do you have?

Pulled from the full job description

• Paid time off, * $50,000/year - stable, full-time weekday hours (Mon-Fri, 8 AM-4 PM)
• Hands-on mentorship from senior remote engineers - learn how a working managed services team actually operates
• Exposure to modern tooling, including how our team uses AI day to day
• A clear growth path: on-site support today, deeper networking and managed-services skills as you prove out
• A strong first job for students and recent grads of local IT programs

Employment is contingent on successful completion of a background check.

Cyber Fortify Solutions is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

Pay: $24.00 - $28.00 per hour

Benefits:

• Paid time off