Desktop Support

• Must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
• Perform installation, repair, and preventative maintenance of desktops, laptops and related systems.
• Troubleshoot and resolve software and hardware failures.
• Identify network problems as they relate to desktop or laptop computers.
• Provide technical support, training, process creation and lead various project efforts.
• Exceptional local leader and mentor to junior Technicians.

• 4+ years of experience providing end-user support.
• 4+ years of experience in supporting personal computer hardware and routine software installation.
• 4+ years of experience troubleshooting IT hardware and peripherals in an enterprise environment.
• 4+ years of experience providing “white-glove” executive level support.
• 4+ years of experience support Microsoft Productivity tools such as Office 365.
• 4+ years of experience support video tele-conferencing solutions such as Cisco Webex, MS Teams, Zoom etc., * 4+ years of experience creating technical knowledge articles.
• 4+ years of experience utilizing ServiceNow in a support environment.
• 4+ years working in a multi-vendor environment for support operations.

• Competitive compensation and benefits, including health, dental, vision, life, accident, and disability insurance.
• Great work-life balance.
• Work on high profile projects.

This is a contract opportunity based in Austin and no sponsorship can be provided. Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance