IT Field Support Technician - dedicated client site in Robinson Twp, PA

Ford Office Technologies is growing, and we are seeking a dependable and motivated IT Support Technician to join our team and support our client in Robinson Twp, PA.

The work hours are Monday through Friday from 8:00 AM to 4:30 PM.

• Setup, configure Operations/Maintenance of Server Hardware/OS and Backup Hardware/software.
• Install EDR and Remote Management tools.
• Maintain timely and complete documentation of all daily and project work.
• Knowledge of relevant technologies and maintain selected technical certifications.
• Remote and on-site troubleshooting and support of UPS, Server hardware and software.
• Monitors alerts for alarms via documented procedure and escalate to senior team members as needed.
• Receive, process, and inventory client equipment shipped to Ascent Data.
• Setup, and configure new computer equipment per client specifications.
• Prioritizing and resolving issues that arise.

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology - Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Hermitage, Erie, Monroeville and most recently our Niles, OH location.

• Valid driver’s license and proof of insurability.
• Strong customer service, communication and writing skills
• Strong experience with Windows 10 Desktop Support.
• Bachelor or associate degree in Computer Science, Information Technology or relevant experience.
• Proven software and network troubleshooting skills.
• Print-Audit and papercut knowledge or willing to learn.
• Experience with all Microsoft Office applications.
• At least one year of experience in a technical support role.
• Basic knowledge of Windows Server Systems Administration to include Active Directory Users and Computers, SMB Network Share Permissions, and Print Server Management.
• Familiarity with ticketing systems.
• Strong work ethic with the ability to work and set goals with little supervision.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Bereavement leave
• Life insurance
• Disability insurance, In Return We Offer
• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance - both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation