IT Support

Express Employment Professionals is seeking a motivated and customer-focused IT Support Technician to join a growing team in Pharr, TX. This position provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues while ensuring systems remain secure and operational., * Resolving IT support requests from employees

• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose
• Changing configurations, settings and permissions to fix computer systems
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

• Previous experience in IT Support, Help Desk, Desktop Support, or a similar technical support role required
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• Experience installing and configuring computer hardware, software, and peripheral devices
• Basic understanding of networking concepts, printers, and user account administration
• Excellent customer service and communication skills

Pulled from the full job description Referral program 401(k) Health insurance Vision insurance Dental insurance Life insurance Paid holidays, * Weekly Pay

• Medical, Dental, Vision, and Life Insurance Options
• 401(k) Retirement Plan
• Holiday and Vacation Pay
• Referral Bonuses
• Ongoing Training and Career Development Opportunities