Housing Systems & Data Officer

In this role, you will work closely with the housing systems team to oversee the full lifecycle of housing systems management, including: system administration, system upgrades, data reporting, resolving system issues, and collaborating with colleagues across the council to align system functionality with policies and procedures. This role also includes responsibility for internal and external customer support and providing training to ensure that staff are confident in using the relevant systems.

The successful candidate will have:

• Good IT skills and experience using a range of business applications, including Microsoft Office and database or business systems.
• Experience supporting, administering or developing business systems, ideally within a housing or public sector environment.
• Excellent analytical skills with the ability to extract, manipulate and interpret data to produce meaningful management information.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience of writing procedures, guidance or user documentation and delivering user support or training.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• A collaborative approach, with the ability to build effective working relationships across teams.
• A commitment to delivering high-quality customer services and continuous Improvement.

Experience of Orchard Housing or another housing management system, together with knowledge of social housing services, tenancy or property management, would be an advantage, but not essential for this role.

Pulled from the full job description

• Employee assistance programme
• Company pension, Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:
• Generous leave entitlement; a minimum of 26 days + Bank Holiday entitlement
• Local Government Pension
• Training & development
• Occupational Health
• Employee Assistance Programme (EAP)
• Employee resource groups/networks
• Buddy Support Programme
• Flexible working options

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.

Fair, Green & Local - Please see link below to our corporate plan with our key priorities for Adur and Worthing (2025-2028):

https://www.adur-worthing.gov.uk/fair-green-and-local