IT Field Engineer

This is a great opportunity for an ambitious IT Engineer to deliver on-site support to our client based in Leeds. The successful candidate will be an ambassador for TIEVA, who will act in a professional manner, deliver exemplary customer service to our clients end users and have a ‘can do’ attitude. There is a requirement to work closely with the internal IT team to assist with scheduling and delivering projects of varying scales, e.g. laptop/mobile device rollouts. On occasions there will be holiday cover required for the internal IT team. The client does have a production facility, on rare occasions support will be required in the facility which will require you to follow the client Health & Safety measures and wear PPE. This is a rolling schedule of 3 weeks on-site with the client and 1 week at TIEVA Head Office (LS28 5QS). While on site at the client location you will have full access to the TIEVA technical team comprising of 35+ engineers, they will provide you with the support to enable escalations and quick resolutions.

• Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers
• Deployment, maintenance and repair of end-point systems
• Password resets, profile repairs/configurations, new starters, mail release/block
• Communication of information to technical and non-technical users

• Are you self-motivated with a flair for customers service?

• Passionate about the IT Industry?

• Looking for an employer who put’s people first?, Pivotal to the role is your ability to effectively communicate with the client and forge strong relationships.

• A “customer first” mentality
• Solid experience in 1st and 2nd line IT support.
• Technical experience or qualifications in Microsoft and related products desirable
• Experience of service desk environments, ideally in an MSP environment.
• Excellent customer service skills.
• Experience with Datacentre Technologies and Cloud Services
• The ability to keep documentation updated and add to where required.
• Server, storage and end-point technology exposure.
• A desire to learn and expand knowledge to grow within a competitive team.

Your Skills:

We need you to have proven experience in at least two of these varied areas:

• VM Ware
• Xen Server
• HyperV
• Citrix
• Azure
• Firewalls
• Networking, VLAN’s, Wireless

Ability to support and have knowledge with:

• Active Directory
• Group Policy
• Microsoft Office Products
• Microsoft Exchange
• Microsoft Workstation Operating Systems
• Windows Server Operating Systems
• Anti-Virus Products

Pulled from the full job description

• Referral programme
• Life insurance
• Employee assistance programme
• Free fitness classes
• Company pension
• Paid volunteer time
• Private medical insurance, * Print
• Storage Technologies
• Security

What you’ll get in return

As an Investors In People Platinum organisation, we pride ourselves on providing the highest quality experience for our people.

What you’ll get in return:

Time off

• 25 days holiday, increasing with service, plus the usual 8 UK bank holidays

• Birthday off

• Enhanced Company Maternity, Paternity and Adoption Pay
• Paid jury duty
• Funeral leave
• Discretionary compassionate leave
• Volunteering days off
• Life Event Leave

Financial

• Pension
• Group Life Insurance
• Non-Sales profit share scheme
• Holiday buying scheme (salary sacrifice)
• Electric car scheme(salary sacrifice)
• Cycle to work scheme (salary sacrifice)
• Will-writing service contribution
• IT equipment purchase loan scheme
• £1,000 refer a friend bonus
• Long service awards (financial and time rewards)
• BHN retail discount scheme
• Access to pension advisors/pension surgery
• Navan app travel/accommodation points for personal use
• Financial planning tools

Health and Wellbeing

• Private Healthcare
• Digital GP
• 24/7 Professional Counselling (EAP)
• Free eye tests
• Free flu vaccinations
• Wellbeing apps
• Gym time - extra half an hour at lunch
• Gym or wellbeing app contribution
• My Wellbeing Discounts (gym etc.)
• Free in-office fruit basket
• Free onsite yoga (North office)

Learning and development

• Professional development plans
• 121’s
• Accreditations
• Training provided relevant to the role

Culture and Perks

• Staff parties
• Incentive trips
• Employee awards and prizes
• Flexible working arrangements
• Free apparel
• Investors In People Platinum status

We’re not your average technology company, we reward innovation and outside the box thinking. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes, and team incentives.

Further, faster- We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment, and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.

More than technology-TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.

Real world, real career- Our team’s key focus is to deliver world class services & the best in technologies. You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.