IT Technician

The IT Technician will occupy a key role at Fold Hill in maintaining & supporting the IT Infrastructure across the organisation whilst ensuring minimal disruption throughout., The IT Technician role is responsible for providing all areas of IT Support. Which includes, maintaining new & existing hardware, software & the network infrastructure. As a part of the role, you’ll support the IT Manager in delivering projects, upholding security, reliability & compliance across the business., * Deliver 1st & 2nd Line IT Support to all users, ensuring tickets are created & actioned in a timely manner & escalating where appropriate.

• Setting up, configuring & maintaining desktops, laptops, printers & mobile devices.
• Maintain accurate records of IT assets & manage hardware lifecycle across the business.
• Ensuring systems & software are kept up to date (inc patches & anti-virus).
• To be able to identify re-occurring issues & requests, make recommendations & potential IT improvement projects to the IT Manager.
• Document IT knowledge for end user systems & applications to assist them in new knowledge or changes (Example: Microsoft 365 Applications).
• To deputise for the IT Manager when they are on Annual Leave/Absence.
• To help manage, cyber security, networking & firewall policies.
• To carry out other duties as required by the IT Manager.

Do you have experience in Windows?, * Level 3 BTEC in IT, Equivalent or Higher (Example: CompTIA A+ Certification).

• Previous IT Support/1st Line Experience.
• Strong knowledge of Windows Servers, Operating Systems.
• Strong knowledge (DHCP, DNS, VLANS, Switching, VPNs).
• Experience working with Microsoft 365 Admin Portal.
• Experience with Active Directory & Entra (Hybrid environment).
• Experience with PowerShell & Command prompt (Scripts).
• Ability to work independently.
• Strong communication/customer service.
• Cyber Security Awareness.
• Willingness to learn & adapt.

Desirable attributes:

• Previous 2nd line support experience.
• Experience with Virtual Machines/Servers.
• Experience working with Ticketing Systems.
• Ability to prioritize.
• CompTIA Network+ Certification.

What We’re Looking For:

• Passion: You take pride in your work and are motivated to contribute to a company with strong values.

• Expertise: You have at least 1 year IT experience in a similar role.

• Teamwork: You thrive in a collaborative environment, where helping each other leads to success.

• Sustainability: You understand the importance of eco-friendly practices and share our commitment to making a positive environmental impact.

Pulled from the full job description

• Annual leave
• Employee discount
• Free parking
• Company pension
• Cycle to work scheme
• On-site parking

Fold Hill Pet is a Pet Food Manufacturing business whose founders have been farming the land near Boston in Lincolnshire for over 100 years. Based just 20 minutes from the centre of Boston, Fold Hill is one of the largest employers between Boston and Skegness. At Fold Hill Pet, we’re more than just a company; we’re a team driven by passion, expertise, and a dedication to sustainability. For generations, we’ve built a business that values quality and strong relationships. Now, with a significant investment in innovation and growth, we’re looking for motivated individuals to join us on this exciting journey., This is an exciting time to be part of Fold Hill Pet. Our £10 million investment is paving the way for modernisation and development, creating new opportunities across the business. If you are looking for a role where you can make a real impact, in a company that truly cares about its people and the planet, this is the perfect opportunity.

Welcome Bonus: You will automatically receive £150 after successfully completing your probationary period, plus a further £150 3 months later.

Site wide bonus scheme based on the companies and individuals’ performance., If you are passionate about making a difference and want to join Fold Hill Pet in their mission to ensure happy pets for happy pet parents, we would love to hear from you.