Product Support Technician

The Product Support Technician will be responsible for diagnosing customer reports and reading logs to determine fault cause, before escalating to Software Engineers to resolve. It will also involve supporting the Development and Technical Teams to develop, test and deploy new features in our system software., * Log analysis, diagnosis, and escalation

• Testing software and hardware systems, finding solutions and liaising with relevant teams to resolve issues
• Technical development
• Research and product development
• Working with Technical Teams on testing and introduction of new peripherals and components
• Shell support, development testing and deployment
• Creating support documentation

This role requires a keen eye for detail, strong analytical and problem-solving skills together with the ability to translate technical data into actionable insights., * Attention to detail with the ability to analyse information·

• Strong problem-solving skills
• Good communication skills
• A ‘can do’ attitude and confident in multitasking
• Effective time management skills with the ability to meet set deadlines
• GCSE level Maths and English
• General computer skills

Preferred Skills:

• A knowledge of Blueprint Machines
• Experience of a fast-paced B2B organisation, being able to work under the pressure that that brings

Whilst full training will be given, a general understanding in gaming machines would be advantageous.

Pulled from the full job description

• Employee discount
• Gym membership
• Life insurance
• Store discount
• Company pension
• Casual dress
• Health & wellbeing programme, * Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Store discount

Application question(s):

• This is a full-time office based role with no option for remote working. Are you able to work Monday - Friday in an office based role located in Newark-on-Trent?
• Are you aware of the essential functions of this role or viewed a job description?
• Do you have any relevant experience working in this business sector?
• Please provide details of any education, qualifications or experience that would help you perform this role:

Work authorisation:

• United Kingdom (required)

Blueprint Operations Limited are a leading supplier of gaming machines and digital content to land-based venues, server-based gaming networks and online & mobile casinos. As a member of the Gauselmann Group, we can draw upon the tremendous resources within the group to offer the highest quality product backed by the financial strength and stability of one of the largest privately-owned gaming companies in the world., Blueprint Operations Limited encourages and supports professional development and offers a broad range of training and qualifications for employees. The basic salary offered is supported by a generous bonus scheme and many other benefits offered by the business.