Senior Administrator - Network LAN/WAN

HCL America Inc.

United States

26 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$65,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Wireless LAN Wide Area Networks Wireless Access Point Network Support Cisco Switches Servicenow

Job description

job Description: NOC T2 Engineer\\r\\n \\r\\nRole Summary: \\r\\nProvides the first level of technical network support, focusing on basic troubleshooting for the Event Network (LAN, WLAN, and WAN).\\r\\n \\r\\nKey Responsibilities: \\r\\nInitial Diagnostics & Monitoring: Performs first level of technical network support on incidents for LAN, WAN and WLAN to identify common connectivity issues or port configuration errors. Monitors device health and availability (e.g., switches, access points) via dashboards like Cisco Catalyst Center and Meraki Perform initial diagnostics\\r\\nResolution & Fulfillment: Resolves standard network issues and fulfills basic service requests such as port activations or MAC address registrations.\\r\\nDocumentation: Thoroughly records all troubleshooting steps and findings in the ServiceNow ticket before escalating unresolved issues. Initial Diagnostics & Monitoring: Performs first level of technical network support on incidents for LAN, WAN and WLAN to identify common connectivity issues or port configuration errors. Monitors device health and availability (e.g., switches, access points) via dashboards like Cisco Catalyst Center and Meraki Perform initial diagnostics\r\nResolution & Fulfillment: Resolves standard network issues and fulfills basic service requests such as port activations or MAC address registrations.\r\nDocumentation: Thoroughly records all troubleshooting steps and findings in the ServiceNow ticket before escalating unresolved issues.

Requirements

LAN, WLAN, and WAN, dashboards like Cisco Catalyst Center and Meraki Perform initial diagnostics

Other Requirements

Technical network support on incidents for LAN, WAN and WLAN to identify common connectivity issues or port configuration errors. Monitors device health and availability (e.g., switches, access points) via dashboards like Cisco Catalyst Center and Meraki Perform initial diagnostics