IT Infrastructure Engineer / IT Generalist

We are seeking a highly skilled Senior IT Infrastructure Engineer / IT Generalist with extensive hands-on experience across networking, servers, cloud platforms, cybersecurity, and enterprise infrastructure. This role is ideal for a technical leader who thrives in complex environments, works independently, solves challenging problems, and delivers an exceptional customer experience. The successful candidate will serve as a senior technical resource, escalation point, project lead, and mentor while supporting diverse IT environments and driving infrastructure excellence. Key Responsibilities

• Design, implement, configure, and troubleshoot complex IT infrastructure with minimal supervision.
• Serve as the highest level of technical escalation for networking, server, cloud, and security-related issues.
• Lead infrastructure deployments, upgrades, migrations, and technology refresh projects.
• Administer, optimize, and support Microsoft 365 and Microsoft Azure environments.
• Install, configure, maintain, and troubleshoot both physical and virtual server environments.
• Deliver outstanding customer service during both remote and onsite engagements.
• Mentor and develop Tier 1 and Tier 2 engineers while promoting technical best practices.
• Maintain thorough technical documentation and communicate effectively with clients and internal teams.
• Identify opportunities to improve infrastructure performance, security, and operational efficiency.

Technical Qualifications Enterprise Networking

• Expert-level experience configuring and troubleshooting enterprise networking environments.
• Hands-on expertise with Cisco, Meraki, Dell, Aruba, HP ProCurve, Ubiquiti, and comparable networking platforms.
• Strong knowledge of:

o VLANs o Routing and Switching o VPN Technologies o Firewall Configuration o Network Segmentation o TCP/IP and DNS o Wireless Networking o Network Security

Servers & Virtualization

• Deployment, administration, and troubleshooting of enterprise server hardware.
• Extensive experience with:

o VMware ESXi o Microsoft Hyper-V

• Experience supporting enterprise storage platforms including Synology, Dell EMC, or similar.
• Strong understanding of backup solutions, disaster recovery, replication, and business continuity planning.

Microsoft Cloud & Azure

• Advanced administration of Microsoft 365, including:

o Exchange Online o SharePoint Online o Microsoft Teams o Intune o Microsoft Entra ID (Azure AD)

• Experience designing, deploying, and supporting Azure infrastructure, including:

o Virtual Networks o Virtual Machines o Identity & Access Management o Azure Security

• Ability to independently architect, implement, and troubleshoot cloud environments.

Security & Physical Access Control

• Experience implementing and supporting enterprise security and access control solutions, including:

o Paxton Net2 o ProdataKey o Turing o Milestone o Axis o Hikvision o Similar enterprise platforms

• Knowledge of complete security system deployments, including controllers, cameras, cabling, networking, and system integration.

Printers & Peripheral Devices

• Strong troubleshooting skills for enterprise printers, scanners, copiers, and related peripherals.
• Ability to diagnose both hardware and software issues, including internal component failures and connectivity problems.

Unified Communications & VoIP

• Experience administering Avaya Cloud Office, including:

o User provisioning o Call routing o Auto attendants o System optimization

• Strong knowledge of Avaya IP Office, including

• Experience troubleshooting VoIP performance issues including latency, jitter, packet loss, and Quality of

Service (QoS).

• Experience migrating legacy phone systems to cloud-based communications platforms with minimal business disruption., * 10+ years of hands-on IT infrastructure and systems administration experience.
• Proven ability to independently troubleshoot and resolve complex technical issues.
• Strong experience leading technical projects from planning through implementation.
• Excellent customer-facing communication and documentation skills.
• Experience supporting multiple client environments; Managed Service Provider (MSP) experience is strongly preferred.
• Demonstrated ability to mentor junior engineers and lead by example.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft 365 Certified: Enterprise Administrator Expert
• Cisco Certified Network Associate (CCNA) or equivalent networking certification

• Health Insurance: 100% Employer paid medical, dental, and vision coverage.

Spouse/Family additional.

• Paid Time OT: Includes vacation, holidays, and personal time
• Retirement Plan: 401(k) with 4% company contribution, Why Join This Opportunity?
• High level of autonomy and technical ownership.
• Exposure to diverse enterprise technologies and modern infrastructure.
• Opportunity to lead complex projects and influence technical standards.
• Significant impact on both customer success and team development.
• Collaborative environment focused on continuous learning and professional growth.

Our client is an established technology services provider with more than 20 years of experience delivering end-to-end IT infrastructure, networking, cloud, cybersecurity, and physical security solutions to both commercial and government organizations. The company is recognized for building long-term client partnerships through exceptional service, technical expertise, and reliable, scalable technology solutions.

The organization fosters a collaborative, customer-focused culture where employees are empowered to take ownership, solve complex technical challenges, and contribute to the continued growth of both the business and its clients.

The company is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other status protected by applicable law.

This organization maintains full compliance with all applicable Virginia Department of Criminal Justice Services (DCJS) regulations and licensing requirements and holds a Virginia Class A Contractor license through the Department of Professional and Occupational Regulation (DPOR), reflecting the highest level of contractor classification.