IT Generalist

We are seeking an experienced IT Generalist with deep technical expertise across networking, servers, cloud platforms, cybersecurity, and access control systems. This role is ideal for a highly capable professional who thrives in a fast-paced environment, enjoys solving complex technical challenges, and can operate independently while delivering exceptional customer service. As a senior member of the team, you will serve as a primary escalation resource, technical project lead, and mentor, supporting both client environments and internal team development.

Key Responsibilities Infrastructure & Systems

Design, implement, and troubleshoot complex IT environments. Lead infrastructure deployments, upgrades, migrations, and technology refresh projects. Install, configure, and support physical and virtual server environments. Support and optimize Microsoft 365 and Azure ecosystems.

Technical Leadership

Act as the senior escalation point for advanced networking, server, cloud, and security-related issues. Mentor and develop Tier 1 and Tier 2 technicians. Lead technical projects from planning through execution and completion. Establish and maintain technical standards, documentation, and best practices.

Client Support & Communication

Deliver exceptional customer service during both remote and onsite engagements. Communicate technical concepts clearly to both technical and non-technical stakeholders. Maintain accurate documentation, project notes, and system records. Build and maintain strong client relationships through proactive support and problem-solving.

Technical Expertise Required Advanced Networking

Expert-level experience with Cisco, Meraki, Dell, HP ProCurve, Aruba, Ubiquiti, and similar platforms. Strong understanding of:

VLANs Routing & Switching VPN Technologies Firewall Administration Network Segmentation Wireless Networking

Servers & Virtualization

Physical server deployment, maintenance, and troubleshooting. VMware ESXi and Microsoft Hyper-V administration. Experience with enterprise storage technologies (Synology, Dell EMC, or similar). Backup, replication, and disaster recovery planning and implementation.

Microsoft Cloud & Azure

Advanced administration of:

Microsoft 365 Exchange Online SharePoint Online Microsoft Teams Intune Entra ID (Azure AD)

Azure infrastructure management including:

Virtual Networks Virtual Machines Identity & Access Management

Ability to architect, deploy, and troubleshoot cloud solutions independently.

Security & Access Control

Experience supporting physical security and access control platforms such as:

Paxton Net2 ProdataKey Turing Milestone Axis Hikvision, High level of autonomy with minimal day-to-day oversight. Opportunity to work with diverse and modern technology environments. Direct impact on client success and business growth. Ability to influence technical standards, processes, and strategic direction. Exposure to networking, cloud, cybersecurity, infrastructure, physical security, and telecommunications technologies.

Understanding of complete system deployments including controllers, cameras, cabling, networking, and integrations.

Peripherals & End-User Hardware

Troubleshooting and support of printers, copiers, scanners, and related devices. Ability to diagnose both hardware and software issues. Knowledge of internal hardware components and repair processes.

Telephony & VoIP

Administration of cloud-based and on-premise VoIP systems. Experience with:

User provisioning Call routing Auto attendants SIP trunking Hunt groups Extension management

Troubleshooting voice quality issues including latency, jitter, and packet loss. Experience migrating legacy phone systems to cloud-based solutions with minimal downtime.

Requirements

10+ years of hands-on IT infrastructure and systems experience. Proven ability to independently troubleshoot and resolve complex technical issues. Experience working within Managed Service Provider (MSP) environments preferred. Strong customer-facing communication and documentation skills. Demonstrated leadership, mentoring, and project management capabilities. Microsoft Azure Solutions Architect Expert certification preferred. Microsoft 365 Administrator Expert certification preferred. CCNA or equivalent networking certification strongly desired.

Work with a wide variety of cutting-edge technologies across cloud, networking, security, and infrastructure. Enjoy a high level of autonomy and trust while making meaningful technical decisions. Collaborate with a skilled team that values knowledge sharing and professional growth. Play a direct role in shaping client success, internal processes, and technical standards. Receive excellent benefits, including 100% employer-paid medical, dental, and vision coverage, 401(k) contribution, and paid time off., 100% Employer-Paid Medical, Dental & Vision Coverage Family coverage options available Generous Paid Time Off, including vacation, holidays, and personal days 401(k) with company contribution Professional growth and certification support Stable, long-term career opportunity with a well-established organization

We are a growing technology services organization that delivers end-to-end IT, networking, cloud, and physical security solutions to commercial and government clients. Our team is known for solving complex technical challenges, building long-term client relationships, and delivering reliable, scalable solutions that make a real impact.