IT Generalist / Infrastructure Engineer

As a Senior IT Generalist, you’ll be responsible for designing, implementing, troubleshooting, and supporting complex IT infrastructures across multiple client environments. This is a hands-on technical role where you’ll serve as a senior escalation point, project lead, and trusted advisor while helping develop junior engineers.

Responsibilities

• Design, configure, and troubleshoot complex network infrastructures
• Serve as the senior escalation point for networking, server, virtualization, cloud, and security issues
• Lead infrastructure deployments, upgrades, migrations, and lifecycle projects
• Administer Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint, Teams, and Intune
• Deploy and support VMware ESXi and Microsoft Hyper-V environments
• Implement backup, disaster recovery, and business continuity solutions
• Configure enterprise networking including VLANs, routing, VPNs, firewalls, ACLs, segmentation, and wireless infrastructure
• Deploy and support physical security and access control systems
• Administer Avaya cloud and on-prem telephony environments
• Mentor Tier I and Tier II engineers
• Create clear technical documentation and communicate effectively with clients
• Participate in infrastructure planning and continuous improvement initiatives

We’re looking for a highly experienced Senior IT Generalist / Infrastructure Engineer who enjoys solving difficult technical challenges, mentoring others, and serving as the highest level of technical escalation for our clients., * 10+ years of hands-on IT infrastructure experience

• MSP experience strongly preferred
• Expert-level networking experience with Cisco, Meraki, Aruba, Dell, HP ProCurve, Ubiquiti, or similar
• Strong Microsoft 365 administration experience
• Azure infrastructure experience
• VMware ESXi and Hyper-V administration
• Windows Server administration
• Firewall configuration and security best practices
• Backup and disaster recovery planning
• Excellent troubleshooting and root-cause analysis skills
• Outstanding customer communication skills
• Ability to lead projects independently

Preferred Certifications

• Microsoft Azure Solutions Architect Expert
• Microsoft 365 Administrator Expert
• Cisco CCNA (or equivalent)
• Additional Microsoft or security certifications are highly desirable

Salary: $80,000 - $90,000 per year, * Competitive compensation

• 100% employer-paid Medical, Dental & Vision insurance
• 401(k) with 4% company contribution
• Paid vacation, holidays, and personal time
• Opportunity to work with modern enterprise technologies
• High level of autonomy and technical ownership
• Exposure to a wide variety of client environments
• Opportunity to mentor junior engineers
• Stable, growing MSP environment with long-term career growth opportunities, We’re looking for someone who can:
• Solve complex networking and infrastructure issues independently
• Design resilient, secure client environments
• Lead migrations and infrastructure upgrades
• Improve client security posture
• Mentor technical staff
• Deliver an exceptional client experience