Help Desk Analyst

Operations Leadership Communication Microsoft 365 Business Metrics Technical Issues Technical Support Help Desk Support Performance Metric Business Valuation Technical Projects Process Improvement Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), Our client is growing their Help Desk team and is looking for a reliable, customer-focused IT professional who enjoys solving problems and supporting end users in a dynamic enterprise environment. This role is perfect for someone who thrives on collaboration, clear communication, and making a visible impact on day-to-day operations., * Deliver high-quality technical support via phone, email, and chat

• Troubleshoot and resolve issues related to Windows devices, PCs, printers, and user applications
• Apply basic networking concepts (DNS, DHCP, TCP/IP) during issue resolution
• Triage, prioritize, and escalate high-impact incidents appropriately
• Partner with leadership on process improvements and documentation
• Assist with small technical projects as needed
• Translate complex technical issues into clear, easy-to-understand guidance for end users, Operations ServiceNow Service Level Microsoft 365 Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Mac/Apple Support Business Valuation Microsoft Windows 10 Information Technology Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0, Operations Leadership Communication Microsoft 365 Business Metrics Technical Issues Technical Support Help Desk Support Performance Metric Business Valuation Technical Projects Process Improvement Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

• 1+ year of Help Desk or Service Desk experience
• Strong working knowledge of Windows OS, Microsoft 365, and Active Directory
• Proven troubleshooting skills with the ability to clearly explain solutions to non-technical users, * Strong reliability and consistent attendance
• Professional, customer-first communication style
• Ability to meet performance metrics, including weekly attendance and productivity reporting, Austin, TX*Remote

Mac OS Operations Leadership Enthusiasm Phone Support Problem Solving Desktop Support Customer Service Asset Management Technical Issues Technical Support Business Valuation Willingness To Learn Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Verbal Communication Skills Troubleshooting (Problem Solving) +0

This is a Contract position based out of Austin, TX. Pay and Benefits

The pay range for this position is $23.25 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.