It Resource Manager

• Architect, design, and lead enterprise-wide ServiceNow platform implementations and modernization initiatives.
• Drive the adoption and implementation of ServiceNow Now Assist (Gen AI) across ITSM, CSM, HRSD, ITOM, and other ServiceNow modules.
• Design AI-enabled workflows, virtual agent experiences, intelligent search, and automation solutions using ServiceNow AI capabilities.
• Define platform architecture, governance, security, and development best practices.
• Collaborate with business stakeholders to translate functional requirements into scalable ServiceNow solutions.
• Lead integrations with enterprise applications using REST APIs, SOAP, Integration Hub, MID Server, and third-party platforms.
• Provide technical leadership for custom application development using App Engine, Flow Designer, UI Builder, and Service Portal.
• Optimize CMDB, Discovery, Service Mapping, and platform performance.
• Conduct architecture reviews, code reviews, and solution validations.
• Mentor developers and technical teams on ServiceNow architecture and AI best practices.
• Stay current with ServiceNow releases, AI innovations, and platform capabilities., * Now Assist for ITSM
• Now Assist for CSM
• Now Assist for HRSD
• AI Search
• Virtual Agent
• Predictive Intelligence
• Generative AI Controllers
• AI-powered Knowledge Management

• 12+ years of overall IT experience with 7+ years of hands-on ServiceNow development/architecture experience.
• Strong experience as a ServiceNow Solution/Platform Architect.
• Hands-on experience implementing ServiceNow Now Assist (Generative AI) capabilities.
• Experience configuring AI-powered features including, Strong expertise in ServiceNow modules:
• ITSM
• ITOM
• ITAM
• CSM
• HRSD
• SPM/ITBM
• CMDB
• Discovery
• SecOps
• IRM/GRC

Expertise in Flow Designer, Integration Hub, App Engine Studio, UI Builder, Service Portal, and Workflow Automation.

Strong JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, ACLs, Catalog Items, and Record Producers experience.

Experience integrating ServiceNow with Azure Open AI, Microsoft Copilot, Open AI APIs, or enterprise AI platforms is highly preferred.

Strong knowledge of REST/SOAP APIs, OAuth, SSO, LDAP, Azure AD, and cloud integrations.

Experience with Agile, DevOps, CI/CD, and ServiceNow ATF.