IT Administrator Lead

The IT Administrator Lead is responsible for the day-to-day administration of the organization’s hardware, devices, user accounts, and access across corporate and field environments, and serves as the primary point of accountability for IT operations. Reporting to the VP of IT, this role owns the full hardware lifecycle, password and credential management, user access and offboarding, and ongoing monitoring of devices to keep systems secure and reliable. The IT Administrator Lead sets technical standards, oversees the organization’s managed service provider (MSP), and partners with leadership to support the organization’s broader cybersecurity and HIPAA safeguards., Leadership & Strategy

• Serve as the primary point of accountability for IT operations and report directly to the

VP of IT.

• Supervise the organization’s managed service provider (MSP), directing day-to-day

work, reviewing performance against service-level agreements (SLAs), and serving as the escalation point for complex technical issues.

• Partner with the VP of IT on the IT roadmap, infrastructure planning, and annual

technology budget.

• Own key vendor and service-provider relationships, including contracts and renewals

with the third-party IT/security vendor and MSP (SHI International Corp.).

• Develop, maintain, and enforce IT policies, standards, and documentation across the

organization.

Hardware & Device Management

• Oversee procurement, configuration, deployment, and full lifecycle management of

laptops, desktops, mobile devices, and peripherals.

• Standardize device builds and maintain an accurate inventory of all hardware assets

across corporate and field environments.

• Manage vendor relationships and purchasing decisions related to hardware and IT

equipment.

• Ensure field staff are equipped with reliable, secure, and properly configured devices,

including local office internet and networking equipment.

Password & Credential Management

• Establish and enforce password policies, including complexity, rotation, and reuse

standards across all systems.

• Administer multi-factor authentication (MFA) and single sign-on (SSO) for organizational

accounts.

• Manage credential provisioning, secure password resets, and use of an organizational

password manager.

• Monitor for compromised or weak credentials and remediate account security risks

promptly.

User Access Management & Offboarding

• Provision and grant appropriate system and application access for new and changing

roles based on the principle of least privilege.

• Maintain role-based access controls and conduct periodic access reviews aligned with

organizational policies.

• Manage timely offboarding upon resignation or termination, ensuring removal of all

system access, device retrieval, and protection of company data.

Device Monitoring & Management

• Administer the organization’s Google Workspace environment, including user

management, device policies, and system configuration.

• Deploy and manage endpoint and mobile device management (MDM) tools to monitor

device health, security posture, and compliance.

• Monitor devices and systems for vulnerabilities, security incidents, and unauthorized

activity, and coordinate timely responses.

• Support the organization’s cybersecurity and HIPAA safeguards in coordination with the

third-party IT/security vendor (SHI International Corp.).

End-User Support

• Provide local and remote IT support for corporate and field personnel.
• Troubleshoot hardware, software, and connectivity issues.
• Ensure prompt resolution of technical issues to minimize operational disruption.
• Develop documentation and processes to improve support efficiency and user, This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur.

This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position but rather describes the general nature and level of work being performed. The requirements listed above are representative of the minimum levels of

• 5-7+ years of IT administration experience, including experience leading projects and

managing vendors or a managed service provider (MSP), ideally in a multi-site or field-based environment.

• Hands-on experience administering Google Workspace, including user, device, and

security policy management.

• Proficiency with endpoint and mobile device management (MDM) tools and full device

lifecycle management.

• Working knowledge of identity and access management, including MFA/SSO, role-based

access controls, and password-manager solutions.

• Familiarity with cybersecurity best practices and HIPAA security safeguards.
• Strong hardware, software, and network connectivity troubleshooting skills, with

experience managing procurement and vendor relationships.

• Excellent communication and documentation skills, with the ability to support both

corporate and field staff.

• Demonstrated ability to set technical standards, oversee a managed service provider

(MSP) and other vendors, and contribute to IT planning and budgeting.

• Relevant certifications preferred (e.g., Google Workspace Administrator, CompTIA

Network+ or Security+, or ITIL)., knowledge, skills and ability necessary to perform the job. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Pulled from the full job description Vision insurance Dental insurance Unlimited paid time off

Cornerstone Caregiving is passionate about helping seniors age in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care company serving seniors in more than 450 locations with nearly 14,000 employees across the United States, Cornerstone remains committed to providing the highest quality of care to those that cared for us.