IT Support Technician

Mount Mercy University is seeking a customer-focused IT Support Technician to provide frontline technology support for faculty, staff, and students. This role serves as the first point of contact for technical issues and helps maintain a positive technology experience across campus., * Provide Tier 1 support for computers, printers, classroom technology, and software.

• Troubleshoot hardware, software, account access, and password issues.
• Document and manage requests through the IT ticketing system.
• Escalate complex issues to appropriate IT staff.
• Assist with setup, maintenance, and support of university technology.
• Deliver support in person, by phone, and remotely.
• Collaborate with IT team members and contribute to process improvements.
• Work occasional evenings and weekends as needed.

• Associate degree or 2+ years of related IT support experience.
• Strong customer service and communication skills.
• Experience supporting Windows and macOS environments.
• Familiarity with Microsoft 365 and common desktop technologies.
• Ability to troubleshoot technical issues and manage multiple priorities.

Preferred

• Associate degree in Computer Science or related field.
• Dell certification or similar technical certifications.
• Experience with remote support tools, AV/classroom technology, and account management systems.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Competitive salary and comprehensive benefits package including health, dental, and vision insurance
• Retirement savings plan with employer match
• Tuition remission benefits
• Paid time off and holidays
• Opportunities for professional development and training
• A supportive and collaborative work environment
• Access to campus amenities, cultural events, and recreational facilities

St. Ambrose University and its affiliate campuses, including Mount Mercy University in Cedar Rapids, Iowa, are an inclusive, Catholic, and diocesan community of learners. Together, we empower all members of our community to act courageously, to seek wisdom through faith and reason, to work for justice and mercy, and to lead lives of service. St. Ambrose University and its affiliated institutions within its Catholic higher education network are equal opportunity employers.