IT Support Specialist (Onsite)

A mission-driven K-8 school is seeking a Technology Operations & Support Specialist to serve as the primary onsite IT resource. This highly visible role supports ~200 students and 75+ faculty/staff in a Mac-based, Google Workspace environment., * Act as the first point of contact for technical issues

• Provide hands-on, in-person support to staff and students * Configure and maintain Mac devices and classroom technology

• Support AV equipment, printers, and instructional tools
• Manage tickets and track recurring issues
• Coordinate device lifecycle and inventory
• Support Google Workspace users and daily operations
• Liaise with external IT vendors for escalations
• Assist with device rollout and seasonal IT initiatives

• 2-4 years of IT support or help desk experience * Strong macOS support experience required

• Experience with Google Workspace
• Solid troubleshooting skills across hardware/software/connectivity
• Strong interpersonal and customer service skills
• Ability to manage multiple priorities in a fast-paced setting

Preferred:

• Experience in a school or educational environment
• Familiarity with device management (e.g., Mosyle)
• Exposure to RMM tools and vendor-supported IT models

4.04.0 out of 5 stars Dedham, MA $30 - $38 an hour - Part-time